MEDITECH partners with WELL™ Health to enhance digital patient engagement through Expanse

MEDITECH is pleased to announce Expanse Patient Connect, powered by WELL™ Health, a contemporary, mobile solution enabling bidirectional, meaningful communication between healthcare organizations and their patients. 

Available through the MEDITECH Cloud Platform, the solution leverages WELL Health’s automated patient interaction functionality to improve provider efficiency and keep patients and their families connected to their care in the most convenient way possible. 

“MEDITECH is committed to strengthening the relationships between our customers and their patients,'' said MEDITECH Executive Vice President Helen Waters. “Expanse Patient Connect enables our customers to meet a range of communications needs, while ‘closing the last mile’ with patients and their families, connecting them in real-time, wherever they are, in one of the most widely accessible ways — through text messaging.” 

Expanse Patient Connect and its integration with WELL Health uses EHR appointment data to automatically send patients routine reminders, instructions, and follow-up messages in 19 languages, empowering staff to communicate with more patients by eliminating language barriers. Avoiding manual and repetitive work ensures clinicians remain focused on the patient experience and providing a frictionless interaction.

The solution helps organizations avoid significant lost revenue by quickly identifying cancellations and preventing no shows. Patient responses to confirm or cancel appointments flow automatically back into the MEDITECH Expanse EHR, significantly streamlining workflows. 

While text messaging improves accessibility and convenience — especially for those patients with limited access to smartphones or the Internet —  enabling the advanced features will drive a deeper connection to patient health and wellness opportunities. Patients can conveniently access links to pre-register, complete questionnaires, or review their latest results — all accessible through their MEDITECH Patient Portal or MHealth patient app and/or via text messaging. 

“Even before the pandemic, patients were frustrated with a system not built around them, requiring them to leave voicemails, play phonetag, and wait on hold to connect with their providers,” said Guillaume de Zwirek, CEO and Founder, WELL Health Inc. “This MEDITECH partnership offers healthcare providers the top-rated, HIPAA-compliant, secure messaging solution to reach patients where they are and how they want to be reached— via SMS/Texting, phone, email, or live chat — without downloading an app.”

Available for both U.S. and Canadian customers, the benefits of Expanse Patient Connect are far reaching, helping organizations achieve their broader communication goals around care management, patient engagement, chronic condition management, and wellness.