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Healthcare consumers want choice. Your patients want care.
Consumers want to access care when and where it’s convenient for them, using technology that they already know and like. Patients want attentive care from clinicians who are in the know. Deliver both with MEDITECH Expanse Patient Engagement solutions.
Improve outcomes, enhance customer loyalty, and increase revenues with tools that keep your healthcare organization connected to consumers and patients alike.
Engage your patients in their healthcare journey
By offering your patients tools that fit their lifestyles, you lay the foundation for long-lasting partnerships and a healthier community of patients who are active participants in their healthcare.
According to a Press Ganey survey of over 1,000 people:
63%
prefer to book an appointment digitally.
59%
consider good pre-and post-appointment communication as key to their loyalty.
41%
prefer convenient billing/payment options.
MEDITECH's MHealth app and Patient and Consumer Health Portal — also available in French and Spanish — make it easy for your patients to stay engaged, empowered, and brand loyal.
Request virtual visits: Ease of scheduling at a place and time that's best for everyone (self-scheduling)
Medications: Self-service features to request prescription refills without spending time on the phone
Billing: Online bill pay to more easily manage financial responsibility for patients and their families
Health Tracker: Better manage patients with chronic conditions by enabling them to upload data from medical devices and personal fitness trackers
Hear how our customers are improving outcomes
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Citizens Memorial Hospital removes barriers to help drive portal engagement and virtual visits, especially with harder-to-reach populations, such as long-term care and mental health patients.
Ontario Shores Centre for Mental Health Sciences supports the future of mental health, engages more patients, and improves outcomes with the Patient and Consumer Health Portal.
St. Luke’s Hospital doubled patient portal enrollment by enlisting the help of their registration, marketing, and IT staff to bring the resource to the forefront.
Empower your community with Health Records on iPhone®
Construct a more holistic view of your patient’s health. Give them access to their medications, allergies, test results, and other important information by syncing the MEDITECH portal with Health Records on iPhone. Your patients can:
- View their health data across multiple participating organizations in one aggregated record.
- Combine their health record data with data captured on their own fitness trackers and remote monitoring devices.
- Access medications, allergies, test results, procedures, conditions, immunizations, and vital signs.
- Share certain data from the Health app with their providers who use iOS 15, filling gaps in their records and guiding safer treatment decisions.
- Receive notifications when new records become available.
Consistent care for a hybrid world
Keep providers and patients connected, no matter the circumstances. MEDITECH's Virtual Care solution helps your organization to maintain the continuity of care and convenient access that patients expect.
"With Expanse Virtual On Demand Care, our patients are treated by our doctors — clinicians they trust — and are never outsourced to a contracted virtual care service. This strengthens our patient-provider relationships and it ensures that the information in our patient records is always complete and available."
Roger Lutz
Chief Information Officer
Butler Health System
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Communicate at the speed of life with Expanse Patient Connect
Meet patients where they are, using technology they’re already comfortable with. Expanse Patient Connect is a real-time, two-way communication solution that improves efficiency while strengthening the bonds between healthcare organizations and communities.
What our customers are saying
"By having our patients use MEDITECH patient portal questionnaires to enter COVID-19 screening and consent information, we're able to save our staff approximately 15 minutes per instance over traditional phone screening. And patients love the convenience of submitting on their own time. It's a win-win for everyone."
Kimberly McCarty
IT Applications Supervisor
Lincoln Surgical Hospital
“For us, it becomes really important to see the person that we're serving as the expert in their own experience and really help navigate them through their recovery and mental health. You are a human being first and we support you, provide treatment with you, and really empower you to be able to not only be engaged in the care that you're receiving, but also give you information about your mental health care and help you understand your own trajectory.”
Sanaz Riahi, RN, PhD
VP, Practice, Academics
Chief Nurse Executive
Ontario Shores Centre
for Mental Health Sciences
“Our patients really appreciate the online self-scheduling. In this fast-paced world, it's easy, it's quick to do. It gives instant gratification in a way that works for them.”
Missy Francisco Carlson
Patient Experience Program Manager
St. Luke’s Hospital
“While COVID-19 has forced us to change some of the ways we deliver care, it has also served as an opportunity for us to test the waters on new technologies, to the benefit of both our providers and our patients.”
Keith Willey
Chief Information Officer
Val Verde Regional Medical Center
“With virtual urgent care, we stay connected to our community while patients have the convenience to meet with our providers whenever and wherever they happen to be.”
Roger Lutz
Chief Information Officer
Butler Health System
“It is really exciting to think that now you can schedule your own well-person visit at your convenience, you can look at an estimate of what something will cost, you can pay a bill, remote patient monitoring, you can be engaged with your provider. We want that portal to make the patient experience with us the easiest and most valuable thing they can do.”
Sherry Montileone
Chief Information Officer
Citizens Memorial Hospital
Enhance their experience with automated patient intake
Your patients don’t want to sit around in crowded waiting rooms. Enable them to wait anywhere by giving them the tools to preregister before arrival. They can:
- Manage demographic and insurance updates.
- Add to personal, social, and family history.
- Update medications and allergies.
- Respond to pre-visit questionnaires.
- Scan a QR code for contactless self-check-in.
Your staff benefits, too. Increased patient involvement:
- Minimizes interactions for in-office appointments.
- Reduces denials and helps your staff encounter fewer scanning and transcription errors.
- Keeps appointments on schedule and reduces the frustration associated with delays.
Healthier patients for a healthier bottom line
Connecting with patients in a meaningful way has never been more important. As the industry shifts to value-based care, patients — as consumers — are looking for more control over how they spend their healthcare dollars.
Fewer Missed Appointments
Convenient scheduling and integrated text-based reminders and confirmations
Learn how Expanse Patient Engagement solutions give healthcare consumers choice, patients the care when and where they want it, and providers the tools they need to deliver efficient care.