blind woman checking her phone

Patient Engagement

Give patients easy and flexible access to care

Patients expect intuitive, frictionless access to their care - both virtually and in person. With MEDITECH Expanse, you can give them convenient ways to stay engaged and up-to-date across the care continuum — even between episodes of care.

MEDITECH’s patient engagement solutions provide a strong foundation for your consumer-driven experience, helping you improve outcomes, enhance consumer loyalty, and offer new and convenient service lines to strengthen your bottom line.

The welcome mat to your digital front door

Eliminating barriers to care increases patients' likelihood of adhering to it. Simplify each step of the process so everyone can focus on what matters most:

  • Self-scheduling of appointments to minimize no-shows
  • Frictionless patient self-check-in, including online questionnaires and online bill pay, for faster access to care
  • Virtual care when and where it works best — ensuring a balance between physical and virtual access
  • Proxy access for families to coordinate care for their loved ones and stay up-to-date on their health conditions
  • Secure messaging with providers to get questions answered.
elderly parent with their child using tablet

Learn how our customers are improving outcomes and patient satisfaction

young woman checking her phone

Ontario Shores Centre for Mental Health Sciences made 99% of their questionnaires available online, which has improved efficiency, saved time, and eliminated paper.

young woman checking prescription on laptop

The CARE4 project in central Ontario implemented MEDITECH’s Patient and Consumer Health Portal in their partner hospitals and has seen an enrollment of 16,000 patients as well as positive user feedback.

image of middle aged woman checking her phone

Hancock Health has improved patient outreach and engagement through Expanse Patient Connect, including a 35% reduction in no-shows in three months.

Read more about how our customers are improving patient engagement.

MEDITECH MHealth app Screenshot

Enable access through familiar, everyday technologies

Meet patients where they are and communicate in a personalized way by enabling them to access and share data through their preferred channel.

  • Secure texting: Provide meaningful bi-directional communication — including appointment reminders and confirmation — using Expanse Patient Connect.
  • Mobile access: Encourage patients to access and share their health data via Health Records on iPhone® and the MHealth app.
  • Telehealth: Use familiar devices for remote patient monitoring.
  • App Integration: Leverage FHIR APIs to provide access to patient-facing data via authorized third-party apps.
  • Accessible: Ensure that all patients have equal ability to access their health information. Our patient portal has been tested by the Massachusetts Association for the Blind and Visually Impaired, meeting WCAG 2.1 accessibility standards.

Keep patients, families, and caregivers engaged in their care

As more care takes place in the home, families and outside caregivers are playing a significant role in keeping patients healthy and out of the hospital. MEDITECH’s patient engagement solutions make it easy for patients and their families to stay engaged and informed by enabling them to:

patient with tablet in hospital bed

View current hospital stay details, such as care goals, post-care instructions, and medication summaries, to better prepare for discharge.

man checking status on phone while grabbing a coffee

Check in on a patient’s status from home —including the progress of a surgical procedure and current room or location.

group of senior participating in group exercise activity

Manage both clinical and social appointments, both past and future, through a consolidated calendar view designed for long-term care settings.

What our customers are saying

  • "Expanse Patient Connect is the flexible and customizable communication tool we needed to bring our patient outreach to the next level. Staff and patients love it."

    Sherry Montileone head shot

    Angela Soliday, MSN, RN-BC
    Director of Information Services
    Hancock Health

  • “When we made the decision to collapse all of our different systems into Expanse, we knew that would allow us to broaden our engagement strategies to include caregivers and family members. Family involvement is key.”

    Sanaz Riahi head shot

    Eric Rogers
    Chief Information Officer
    Hebrew SeniorLife

  • "We just had a patient see a poster about the portal, and download the app while he was in the waiting room. Before leaving his appointment he logged into the portal and discovered that he could access his lab results from his phone. He said this was going to have a significant impact on his ability to manage his own care. These are the types of stories we are hearing every day."

    Dave Brewin head shot

    Dave Brewin
    Regional Chief Information Officer

  • “Using Health Records on iPhone helps to make patient care seamless. I have a patient who primarily has her lab work performed at another facility based on proximity to her home, but maintains her relationship with me as her primary care physician. She uses the Health Share feature to share data from her other health system’s EHR. I was easily able to see her lab results, pull them into my documentation in Expanse, and act on them where necessary.”

    Louis Harris head shot

    Dr. Louis Harris
    Chief Medical Information Officer
    Citizens Memorial Healthcare

  • “It is really exciting to think that now you can schedule your own visit at your convenience, you can look at an estimate of what something will cost, you can pay a bill, and you can be engaged with your provider. We want that portal to make the patient experience with us the easiest and most valuable.”

    Sherry Montileone head shot

    Sherry Montileone
    Chief Information Officer
    Citizens Memorial Hospital

  • “For us, it becomes really important to see the person that we're serving as the expert in their own experience. You are a human being first and we support you.”

    Sanaz Riahi head shot

    Sanaz Riahi, RN, PhD
    Vice President, Clinical,
    Practice & Chief Nursing Executive
    Ontario Shores Centre
    for Mental Health Sciences

  • Convenient options to retain patients and maintain a healthy bottom line

    By offering your patients tools that fit their lifestyles, you lay the foundation for long-lasting partnerships and a healthier community of active healthcare participants. The results? Improved patient outcomes and a loyal customer community— both of which contribute to a healthier bottom line.

    MEDITECH’s patient engagement solutions help to cut costs and maximize revenue by enabling health systems to:

    gas guage icon

    Reduce time spent on repetitive tasks, such as calling patients, entering questionnaires, or fielding calls on a patient’s status.

    Holding phone

    Expand service offerings through convenient access to scheduled and on-demand virtual visits.


    Get paid sooner through online bill pay.


    Reduce no-shows and optimize available slots by leveraging Expanse Patient Connect’s bi-directional text messaging capabilities to automate appointment reminders and confirmation.

    bar graph

    Closely monitor populations with chronic or pre-existing conditions by having patients upload data from both medical devices and personal fitness trackers.

    Discover how Expanse, the intelligent EHR, helps clear a path that will put your vision for the future within reach.