MEDITECH Patient Engagement
Healthcare consumers want choice. Your patients want care.
Consumers want to access care when and where it’s convenient for them, using technology that they already know and like. Patients want attentive care, with clinicians that are in the know. With MEDITECH Expanse Patient Engagement solutions, you can deliver both.
Improve outcomes, enhance customer loyalty, and increase revenues with tools that keep your healthcare organization connected to consumers and patients alike.
Empower the most important member of the care team — the patient
Help patients take control of their health and their healthcare by giving them convenient, easy to use tools that resemble the consumer technologies they already know well. The key to improving patient engagement is to offer tools that fit consumer lifestyles and buying habits. This helps to attract more engaged, brand-loyal consumers, and empowers patients to participate more fully in their care. MEDITECH’s MHealth app and Patient and Consumer Health Portal make it easy to schedule appointments, reach out to providers, and address non-routine matters, such as vaccines.
Health Portal
Request Virtual Visit: Ease of scheduling at a place and time that’s best for everyone (self-scheduling)
Medications: Self-service features to request prescription refills without needing to spend time on the phone
Billing: Online bill pay to more easily manage financial responsibility for patients and their families
Health tracker: Better manage patient populations, especially those with chronic or pre-existing conditions by having patients upload data from both medical devices and personal fitness trackers
Health Records On iPhone®
Patients can access and aggregate their records with those from other supporting institutions into a centralized location
"We definitely have a huge percentage of our population engaged with MEDITECH's portal, and MEDITECH actually pushes us to do more with the system. Our population likes to use the system. Without a question, MEDITECH's system has a super high value. The system is very affordable. We are very happy with the system, and our patients are very happy with it."
Vice President/Other Executive
KLAS Research
December 2020
Stay connected no matter what, through virtual care
No-shows cost the U.S. healthcare system more than $150 billion a year and individual physicians an average of $200 per unused time slot.* MEDITECH’s Virtual Care solutions enable patients to stay connected to their care providers (and your organization) via convenient video visits, helping to reduce no-shows and cancellations.
Patients
With Virtual On Demand Care, patients have access to convenient care when they need it.
Care teams have full access to the patient’s entire care journey, enabling better diagnosis and treatment.
Clinicians
Familiar workflows and intuitive design saves care teams time and spares clinicians the frustration of learning a new system.
Healthcare Organizations
Recruit new patients by offering timely options for those who would otherwise have to take time out of their day to receive care during an in-person office visit.
Working with two other hospitals as part of their SHINE partnership, Markham Stouffville Hospital quickly mobilized MEDITECH’s Virtual Visit solution and is leveraging the technology to create a more patient-centric and sustainable healthcare system beyond the pandemic.
“...the MEDITECH solution offered providers the opportunity to launch a Virtual Visit while they were in the patient chart — further enhancing and improving both the provider and patient experience.”
Michael Cole
Chief Technology & Privacy Officer
Markham Stouffville Hospital
Focus more energy on the patient experience, instead of the paper trail
Our pre-registration functionality allows patients to complete pre-visit tasks before arriving at the office — managing demographic and insurance updates, adding to personal, social, and family history, updating medications and allergies, and responding to pre-visit questionnaires — reducing patient wait times and saving staff time. Contactless self check-in via a QR code increases patient portal adoption and minimizes interactions for in-office appointments.
- Patients can wait anywhere to be called for their appointment; they won’t be spending unnecessary time in a crowded waiting room
- Reduce denials and encounter fewer scanning and transcription errors
- Keep appointments on schedule and reduce the frustration associated with appointment backups
"By having our patients use MEDITECH patient portal questionnaires to enter COVID-19 screening and consent information, we're able to save our staff approximately 15 minutes per instance over traditional phone screening. And patients love the convenience of submitting on their own time. It's a win-win for everyone."
Kimberly McCarty
IT Applications Supervisor
Lincoln Surgical Hospital (Lincoln, NE)
"By empowering patients to directly book their own COVID-19 vaccinations in our MEDITECH patient portal, we’ve saved our scheduling staff countless hours, freed up our phone lines, and provided our patients with the convenience of scheduling a time that works best for them. And since patient portal users are already in our system, we have all the context we need on our patients to verify their information and ensure their eligibility."
Clark Averill
CIO
St. Luke's Hospital (Duluth, MN)
Healthier patients for a healthier bottom line
Connecting with patients in a meaningful way has never been more important. As the industry shifts to value-based care, patients — as consumers — are looking for more control over how they spend their healthcare dollars. They want flexible, easy access to their providers, and their information, from wherever they are. And providers are looking at ways to proactively manage their populations, while encouraging patients to take a more active role in their health.
Fewer Missed Appointments
Ease of scheduling at the time that's best for everyone
Improved Provider Efficiency
Know the entire patient story before starting the visit
When patients own their care, they'll open possibilities for a lifetime
Both the patient and the care team have the same goal: for the patient to be healthy. Keep patients engaged in their care, and get the health data you need to intervene at the first sign of trouble.
Secure Messaging
Provide timely answers to patient questions
Questionnaires
Update all intake information prior to the visit
Virtual Care
Meet the patient where they’re comfortable
Remote Patient Monitoring
Track and trend data from personal health devices and medical device kits
St. Luke’s (Duluth, MN) explains how efforts during the pandemic and demand for self-scheduling of vaccines resulted in doubling the number of patients using their portal.