Patient Engagement

Give patients easy and flexible access to care

Patients today expect seamless, intuitive access to their care, both virtually and in person. MEDITECH's Patient Engagement solutions create a solid foundation for a consumer-centric experience by empowering patients to stay engaged and informed throughout their care journey. This improves health outcomes, fosters patient loyalty, and introduces new, convenient services that enhance both patient satisfaction and your organization's success.

Meet patients where they are, using familiar, easy-to-use technology

Empower patients to access and share their health information through their preferred devices and communication channels, delivering a tailored experience and seamless access to your services through your digital front door. With solutions like the patient portal and Expanse Patient Connect, patients benefit from:

Flexible care options

Leverage robust features for flexible care options, including virtual visits, on-demand care, e-visits, secure messaging, and remote patient monitoring.

Convenient communication

Bi-directional HIPAA-compliant messaging for appointment reminders, portal notifications, confirmations, and outreach campaigns through Expanse Patient Connect.

Current stay information

Through the current stay dashboard, admitted patients can access information about their stay and can communicate with care teams.

Enhanced patient financial experience

Boost patient satisfaction by providing clear communication, transparent cost estimates, and flexible payment options.

Access to health data anytime, anywhere

Patients can easily access and manage their health data with the MHealth app, Health Records on iPhone®, and other patient-facing apps.

Inclusivity

Ensure accessibility for all patients by incorporating adaptive devices such as screen readers and keyboard navigation that supports braille.

Closing the circle:
Engaging families and caregivers

As care shifts to the home, family and caregivers play a crucial role in supporting patient health and preventing hospital readmissions. The patient portal keeps everyone involved, engaged, and informed, improving communication and care coordination.

Check on a patient's hospital stay from afar, using the current stay dashboard, which includes the real-time status of surgical procedures, the patient’s room or location, and visiting hours.
Better prepare for discharge by accessing care goals, educational materials, medication summaries, and other care details.
Manage clinical and social appointments through a unified calendar view, helping patients and caregivers stay organized, regardless of care setting.

middle aged woman checking phone on the go

Streamline operations and drive patient engagement

Reduce appointment no-shows and cancellations: Reduce the number of missed and canceled appointments, as well as the need for manual follow-ups, by using Expanse Patient Connect to automate appointment reminders, confirmations, and pre-visit instructions and automatically update the schedule.

Minimize appointment phone calls: Empower patients to schedule their own appointments through the patient portal, reducing the time spent on phone calls and enabling patients to select the most convenient times for them.

Limit bottlenecks in the waiting room: Patients submit co-pays and complete necessary questionnaires online before their visit, ensuring a smoother check-in process and reducing delays in the waiting room.

Reduce documentation burden: Patients submit remote patient monitoring vitals and complete necessary health questionnaires through the portal, reducing clinical workload and allowing more time to engage with patients and make more informed decisions.

Increase upfront collections: Improve the accuracy and efficiency of the billing cycle and patient experience with features like automated coding assistance, eligibility verification, integrated billing and payment processing, patient cost estimates, and reminders.

Support Population Health

Offering patients and clinicians more convenient ways to manage patients’ care and wellness enables better outcomes and fosters healthier communities.

Virtual care

Extend care location options, reach more individuals, and reduce barriers to access for underserved populations.

Automated reminders and bi-directional communication

Ensure patients remain connected to, and compliant with their care, helping to manage chronic conditions and avoid unnecessary hospitalizations.

Patient Registries via Expanse Care Compass

Enable real-time identification of patient cohorts with chronic conditions or other risk factors for targeted monitoring and follow-up, including outreach campaigns.

Remote patient monitoring and patient-generated health data

Patient-generated health data automatically updates the Expanse EHR, enhancing care coordination, which is crucial for population health management and timely interventions.