Doctor using Ambient Listening with patient

Artificial Intelligence

Intelligently crafted for intuitive care

At MEDITECH, we harness our AI-powered EHR to do the things humans can't do: Process massive volumes of data in milliseconds. This allows humans to do what only they should do: Make care decisions. MEDITECH’s approach to AI unlocks the power of data to enhance clinical workflow efficiency, improve organizational health, and strengthen operational and financial resilience.

Save time and resources

The no-show appointment prediction feature uses an AI-powered model to alert staff when patients show a no-show risk score over a certain percentage so additional outreach can be performed.

50%

decrease

in Boone Health's no-show rate
using no-show appointment prediction

More time, more energy, more enthusiasm

Amyeen Hassanali, MD, CMIO at Fraser Health Authority, explains how MEDITECH's artificial intelligence saves clinicians seven minutes per patient discharge.

117

hours saved

per 1,000 generations by physicians using our hospital course discharge summary tool

87%

of users

report a reduction in the cognitive load it takes to document a discharge summary

How is AI applied in practice?

From pre-visit prep to inpatient care, MEDITECH’s AI-native EHR empowers your patients and your workforce, drives impactful care delivery, and secures your organization's future.

Feel confident with informed decision-making

Access the most relevant data when making important decisions. Expanse Navigator searches across structured and unstructured data to summarize information in seconds. Ask Expanse, our workflow-embedded chatbot, allows clinicians to query specific patient record details.

Expand access and decrease no-shows

Improve scheduling with Expanse Patient Connect. Send secure, automated responses in the patient's preferred language. Schedule patients more efficiently with Expanse's AI-powered no-show predictions, which scan patient data to assess the likelihood of an appointment no-show.

Leverage a comprehensive view of the patient

Deliver safer, more connected care with interoperable intelligence. Traverse Exchange, MEDITECH’s FHIR-based network, enables an intuitive, consolidated summary of external patient data that is deduplicated and searchable at the point of care.

Focus on patients, not paperwork

Save hours of manual work with ambient listening solutions tailored to physicians and nurses. Physicians can capture the entire provider-patient conversation and automatically generate a provider note to review and edit. Nurses can use it as a conversational guide during the encounter to check off assessment tasks and streamline documentation.

Transfer care seamlessly

Ensure clearer, more consistent handoffs among clinicians. Expanse deploys AI to generate nursing handoff documents, streamlining communication and maintaining patient safety. Simplifying documentation for even complex stays, Expanse's hospital course summary generates discharge documents for the care team.

Empower patients to take control of their care

Increase patient engagement with MyHealth Assistant, a patient portal chatbot that offers help with scheduling appointments and summarizing health information.

Invest in your organization and community

Minimize lost revenue for stronger ROI and a healthier bottom line. Expanse's claims denial agents track claim denials and automatically generate an appeal action plan, protecting revenue for the organization and peace of mind for the patient. The Helper chatbot includes two agents – a knowledge agent and a data repository agent – to optimize the use of Expanse and streamline report writing.

See how AI improves workflows across the organization

MEDITECH Patient Connect had a dramatic drop in the amount of no-shows, cancellations, or emergency cancellations to such a significant number that we actually had to go back and remeasure everything. We thought the numbers were incorrect. We saw almost a 15% drop in no-shows in the first week of it, and it has maintained that number. That has had a massive impact on all of our providers and on our revenue cycle. We absolutely saw that it paid for itself within the first 90 days.

James Wellman

CIO and Vice President

AI provider documentation has been a huge satisfier in our ambulatory provider offices. It’s a huge provider satisfier to say, ‘Hey, I get to leave at the end of the day, go home to my family, and take care of my own well being.’ I had a provider that’s been with our organization for over 20 years say this is the first time in ten years I’ve been able to go home for a lunch break. That’s exciting to see the positive feedback and that we’re not using it as a tool to try to gain additional productivity. We’re really trying to take care of our providers.

Michelle Rice

Clinical Informatics Manager

As an early adopter of predictive no-show modeling, we embraced the opportunity to not only reduce missed appointments but also fundamentally evolve how we manage access, scheduling, and patient engagement. Since implementing predictive no-show functionality, we’ve embedded risk scores directly into our scheduling workflows. Each appointment receives a no-show probability score, allowing our teams to identify higher-risk patients in advance and intervene proactively.

Brenda Sexson

Director of IS/IT

Over 95% of hospital course summary pilot participants would recommend the tool to their colleagues. One of our main chief of staff surgeons in our regional health authority used the tool for the first time just a couple of weeks ago for a discharge summary. Even though this was a complicated stay for a patient having gone to the OR, gone into the ICU post-operatively, and then come back to the ward before discharge, he found the tool to be much more comprehensive than anything he could have captured by mining through the chart.

Amyeen Hassanali, MD

Chief Medical Information Officer

There's been a lot of hype about AI in the industry, but it's not until you put that functionality into action that you see the immense impact this technology can have on the staff. When you make your staff's lives easier by more efficiently surfacing the right data at the right point in the workflow to provide more precise patient care, it's a win for everyone.

Dara Bartels

Chief Executive Officer

Collaborating with MEDITECH on the AI-assisted handoff tool has given us an exciting opportunity to offer our clinicians new ways to provide more efficient patient care. Our emergency department and inpatient staff struggled with connecting during handoffs and wanted to improve communication. Expanse's AI-assisted nurse handoff routine streamlines the SBAR report so our nurses have more face time with their patients.

Helen Wong, RN, BSN

Senior Clinical Informatics RN