At Phelps Memorial Health Center (Holdredge, NE), staff and leadership recognized that patients in south central Nebraska needed a more streamlined way of interacting with care providers and accessing their health data. A loyal MEDITECH customer for over 25 years, Phelps saw value in growing their investment in MEDITECH Expanse with additional patient engagement tools.
One of those tools is Luma Health's Patient Success platform, which automates provider-patient communication. Phelps Memorial recently implemented Luma's solution and experienced a smooth, fast implementation thanks to the MEDITECH Greenfield Workspace, a collaborative environment enabling third-party developers and Expanse customers to test solutions within a real MEDITECH EHR. Greenfield Workspace allowed Luma to set up and test their software and make adjustments before moving it into Phelps Memorial's installation of Expanse. The end result was a quicker and more successful implementation.
Phelps Memorial Health Center partnered with MEDITECH and Luma Health to leverage MEDITECH's implementation of the Argonaut FHIR Scheduling APIs, creating powerful workflows for staff to more successfully connect with patients. This FHIR API-based approach to integration is benefitting patients by allowing them to intuitively schedule and manage their own appointments using apps developed within MEDITECH's Greenfield Workspace environment. The result of this collaboration and integration is a "single pane of glass" into the patient experience and Luma-enabled touchpoints, fully integrated into the MEDITECH Expanse experience.
“We are an organization committed to providing a quality patient experience. Collaborating with MEDITECH and Luma Health has empowered us to be adaptable in serving our community’s needs,” said Kurt Schmidt, Phelps’ Director of Electronic Health Records. “Using APIs has resulted in more efficient workflows and a better digital experience for patients who want immediate access to their care.”
Working directly with MEDITECH and Luma Health, Phelps Memorial has experienced efficiency gains which have benefited patients; for example, 81% of patients now complete digital intake instead of in-office paper forms.
“Phelps Memorial's team is able to dramatically improve their patient's experience using Luma Health to bolster the power of Expanse,” said Aditya Bansod, Co-Founder & CTO at Luma Health. “Phelps Memorial serves as a model for the healthcare community using MEDITECH to leverage technology for patient success.”
APIs and vendor collaboration play a vital role in fueling innovation, and MEDITECH provides interoperable solutions and collaborative environments that enhance connectivity. Explore MEDITECH Greenfield Workspace and learn more about how clinicians, patients, and consumers benefit from the MEDITECH Alliance partner program.
