2020 Physician and CIO Forum


Relive the 2020 Virtual Physician and CIO Forum through Dr. Gustin's recap blog and session video recordings.

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[newUpdateGraphic/] We were honored to have Dr. William Gustin serve as this year's event moderator. Read his thoughts on how a virtual learning environment can help us to address common challenges in an uncommon time in his blog, A matter of trust: reflections on MEDITECH’s 2020 Physician and CIO Forum.

Our 2020 Virtual Physician and CIO Forum was a great success! Video recordings from the event can be found in the Agenda (plenary sessions and Lunchtime Demonstrations) and Education Sessions tabs. A customer user name and password is required to view the recordings.

Keep the conversation going by sharing your event experience on social media using the hashtag #MDCIO2020.

Check out our physician- and CIO-focused blogs, as well as our COVID-19 specific and On Demand webinars. We also offer a number of LIVE webinars, including: Mastering the Physician Mindset; Physician Experience: ED; Population Health; and Integrated Care Across the Continuum.

Video duration: 2 min. 24 sec.

A customer password may be required to access certain materials linked from this page.


    Stacey Chang
    Founder and Executive Director, Design Institute for Health; Professor, Department of Medical Education, The University of Texas at Austin

    Stacey Chang serves as the executive director of the Design Institute for Health, a collaboration between the Dell Medical School and the College of Fine Arts at The University of Texas at Austin. It is a first-of-its-kind institution, dedicated to applying design approaches to solving systemic health care challenges as an integrated part of a medical education and training program.

    Working with invested stakeholders in the healthcare ecosystem and harnessing the resources of the university, the Design Institute is focused on creating human-centered solutions in every area of the patient and provider experience — all with a focus on improving people’s health outcomes and health care experiences.

    Until 2014, Mr. Chang served as the managing director of the health care practice at IDEO, a global design and innovation firm, where his clientele included governments, research institutions, hospitals, and companies involved in pharma, insurance, and medical technology.

    He served on the editorial advisory board and as a stage host for TEDMED, and is currently a Thought Leader for NEJM Catalyst

    Steven Chang's keynote session is co-sponsored by:


    Teknicor is a global provider of best-of-breed data center infrastructure, data protection & managed cloud solutions. Our MEDITECH expertise dates back to our founding more than a decade ago. Teknicor is a MEDITECH Expanse Approved Integrator & Authorized MEDITECH Hosting Service Provider with extensive client references. We provide bespoke solutions for MEDITECH/related applications (such as PACS) and the enterprise, using technologies tested and validated for MEDITECH. Our clients trust us to deliver fiscal responsibility, reduced risk, lower complexity, and increased agility. For more information visit www.teknicor.com.

    Mark G. Shrime, MD, MPH, PhD, FACS
    Founder and Director of Harvard's Center for Global Surgery Evaluation; Visiting Research Scholar, Princeton University

    Mark G. Shrime, MD, MPH, PhD, FACS, is the founder and director of the Center for Global Surgery Evaluation at the Massachusetts Eye and Ear Infirmary, an assistant professor of Otolaryngology, as well as Global Health and Social Medicine at Harvard Medical School. He is also a visiting research scholar at Princeton University’s Center for Health and Wellbeing. 

    Dr. Shrime is the author of seminal papers on the global burden of surgical disease, the financial burden facing surgical patients, and the number of people who cannot access safe surgery worldwide. He served as a co-author on the Lancet Commission on Global Surgery.

    His academic pursuits focus on surgical delivery in low- and middle-income countries, where he has a specific interest in the intersection of health and impoverishment. Dr. Shrime’s work aims to determine optimal policies and platforms for surgical delivery that maximize health benefits while simultaneously minimizing the risk of financial catastrophe faced by patients. In 2018, he was awarded the Arnold P. Gold Humanism in Medicine Award by the American Academy of Otolaryngology-Head and Neck Surgery.

    To date, he has worked and taught in Liberia, Sierra Leone, Guinea, Benin, Togo, Congo, Haiti, Saudi Arabia, Cameroon, and Madagascar. In May 2011, he graduated with an MPH in global health from the Harvard School of Public Health (HSPH), where he was a finalist for both the Albert Schweitzer and HSPH Student Recognition awards, and in May 2015, he received his PhD in health policy from Harvard University, with a concentration in decision science.

    He is an avid photographer and rock climber and has competed on Seasons 8, 9, and 11 of American Ninja Warrior.

    Learn more about Dr. Mark Shrime, including a curriculum vitae and list of published works on the Harvard Medical School website, and follow him on Facebook, Twitter, and Instagram.

    Mark Shrime's keynote session is co-sponsored by:

     Engage logo 

    Engage and Navin Haffty provide a truly unique, full-service offering to MEDITECH clients. Engage and Navin Haffty offer clients a true “one stop shop” in the MEDITECH space. As a result, world-class consulting, including implementation, hosting, service desk/application support, staff augmentation, and technical services are available, delivered by the top-rated firms in the industry. For more information visit www.thinkengage.com.


      Close Keynote
    Education Sessions

    [newUpdateGraphic/] Below are the video recordings for the Education Sessions. Please visit the Agenda tab for the plenary session and Lunchtime Demonstration video recordings.

    Tuesday, September 15, 1 p.m.

    Patient Engagement(CIO Track)
    Maureen Williams, Marketing Solutions Manager, MEDITECH
    Hear about the latest Expanse enhancements designed to improve both the patient and provider experience. By removing some of the traditional roadblocks, MEDTECH’s patient engagement tools empower patients as collaborators and equal participants in their healthcare journey, as well as promote their continued health and wellness.

    Increasing Accuracy of the Discharge Medication List(Care Coordination Track)
    Moderator: Brian Pereira, Senior Analyst, Client Services, MEDITECH
    Jason Schumacher, PharmD, Clinical Informatics Pharmacist, Lima Memorial Health System
    At Lima Memorial, pharmacists round directly on the inpatient floors and review all discharge medication lists prior to the nurse printing the Discharge Summary. Hear from Lima Clinical Informatics Pharmacist Jason Schumacher as he shares how the organization utilized indicators to alert pharmacists that discharge medications were ready for review, and how that has led to increased medication list accuracy, as well as enhanced throughput.

    Implementing Ambulatory and Acute Concurrently in a Multi-Specialty Practice(Physician Track)
    Moderator: Alison Keeley, Manager, Implementation, MEDITECH
    Mark Snowise, MD, CMIO, Berkshire Health Systems, Ambulatory Practices
    David Albert, MD, Medical Director of Informatics, Berkshire Health Systems
    Session description coming soon.

    North East Ontario ONE Initiative(Canadian Track)
    Moderator: Nick Palmieri, Director, Regional Sales, MEDITECH
    Derek Garniss, MD, CCFP(EM), CPHIMS, CMIO, Medical Director, Emergency Medicine, Sault Area Hospital
    Julie McEachern, Informatics Lead, Sault Area Hospital
    Andrew Haddy, Pharmacy Informatics, Sault Area Hospital
    Brenda Muto, CIO, North Bay Regional Health Centre
    Chantal Gagné, RN, MScN, CHE, Collaborative Practice Leader, North Bay Regional Health Centre
    The ONE Initiative seeks to deliver patient care across North East Ontario via one electronic health system, MEDITECH Expanse. Three of the region's 24 organizations went LIVE with this undertaking in October 2019. Hear from representatives from Sault Area Hospital and North Bay Regional Health Centre as they detail the READY implementation from both a clinical and financial standpoint.

    Tuesday, September 15, 1:45 p.m.

    Cybersecurity Threat Update and Effective Strategies (CIO Track)
    Justin Armstrong, Security Architect, System Technology, MEDITECH
    Successful cyberattacks on healthcare entities are steadily increasing, as sophisticated criminals and nation states are focusing more attention on healthcare than ever before. How can you and your organization keep pace with the rapid transformation of healthcare while providing an appropriate level of security as risks escalate? Join MEDITECH Security Architect Justin Armstrong as he details the latest cyberattack methods being used, including stories from the front lines. He’ll also discuss the key factors for a successful cybersecurity program and introduce the incredibly useful MITRE ATT&CK™ framework.

    Electronically Bridging the Gap with Home Health (Care Coordination Track)
    Moderator: Danielle McAllister, Senior Supervisor, Client Services, MEDITECH
    Bradley Moore, DO, Family Practitioner, Appalachian Regional Healthcare
    Session description coming soon.

    Step Into the Future with MEDITECH’s New Virtual Assistant (Physician Track)
    Moderator: David Gonzalez, Marketing Solutions Manager, MEDITECH
    Rebecca Lancaster, Senior Manager, Strategy, MEDITECH
    Steve Jones, MD, MPH, Lead Physician Informaticist, MEDITECH

    In this session, we will demonstrate the Virtual Assistant’s capabilities in our chart. We will also share upcoming functionality that will allow the Virtual Assistant to place orders.

    Innovations in the 2020 Canadian Landscape (Canadian Track)
    Patricia Pacewicz, MT (ASCP), Director, Client Services, MEDITECH
    Nick Palmieri, Director, Regional Sales, MEDITECH
    Marsha Fearing, MD, MPH, MMSc, Marketing Consultant, Canada, MEDITECH

    Hear about MEDITECH’s role in the Canadian landscape, including Canadian advocacy and customer service, as well as updates on Canadian Initiatives.
    Note: This session will continue during the 2:30 p.m. timeslot.

    Tuesday, September 15, 2:30 p.m.

    Healthcare’s Most Wired(CIO Track)
    Moderator: Christine Parent, Associate Vice President, MEDITECH
    Andrew Burchett, DO, CMIO, Avera Health

    CHIME's Most Wired program continues to be a catalyst for technology adoption that improves patient outcomes and engagement. In November 2019, Avera Health (Sioux Falls, SD) was one of three organizations to achieve CHIME’s highest level 10 status. Join Avera Health CMIO Dr. Andrew Burchett as he explains why Avera embarked on this journey, what it took to accomplish this goal, and some of the meaningful outcomes they achieved.

    The Future of Expanse Oncology Care (Care Coordination Track)
    Moderator: Scott Godbout, Marketing Solutions Manager, MEDITECH
    Robin Pizzi, Manager, Strategy, MEDITECH

    The new era of Oncology Management has arrived with MEDITECH’s web-based Expanse Oncology Care. During this session, you’ll learn what Expanse Oncology Care can do, the speciality features it possesses, and where it will go in the future.

    Problem List: Think Old School(Physician Track)
    Moderator: Canyon Volpe, Supervisor, Client Services, MEDITECH
    Priscilla Frase, MD, Hospitalist, Ozarks Medical Center
    Session description coming soon.

    Innovations in the 2020 Canadian Landscape (Continued) (Canadian Track)
    Patricia Pacewicz, MT (ASCP), Director, Client Services, MEDITECH
    Nick Palmieri, Director, Regional Sales, MEDITECH
    Marsha Fearing, MD, MPH, MMSc, Marketing Consultant, Canada, MEDITECH

    Continue the conversation about MEDITECH’s role in the Canadian landscape.
    Note: This session is a continuation of the 1:45 p.m. discussion.

    Tuesday, September 15, 3:15 p.m.

    Cloud Solutions in Today's Healthcare Environment (CIO Track)
    Scott Radner, Vice President, Advanced Technology, MEDITECH
    Join MEDITECH Vice President of Advanced Technology Scott Radner as he shares an up-close look at how cloud computing provides real benefits for providers and patients. He’ll explain the history behind MEDITECH’s adoption of cloud resources in its development environment. By pairing the flexibility and security of the cloud with MEDITECH’s leading-edge EHR, healthcare organizations can focus on their core mission and reduce their need for costly on-premise IT infrastructure.

    Boosting Physician Efficiency: Health Tracker and Health Maintenance(Care Coordination Track)
    Moderator: Linda Nadeau, Account Manager, Client Services, MEDITECH
    Mark List, MD, Family Physician, Avera Health

    Discover how Avera uses Health Tracker to speed up chart review, improve ACO quality metrics, and reduce the clinician’s daily workload.

    Tiered Ordering in the ED (Physician Track)
    Moderator: Gina Schladenhauffen, Lead Analyst, Product Development, MEDITECH 
    Louis Dandurand, MD, Medical Director, ED and Urgent Care, Northwestern Medical Center

    MEDITECH and Zynx Health have collaborated to develop a tiered approach to ordering in the Emergency Department, addressing the special workflows within the environment. Learn about the specific use case scenarios, and how tiered ordering can be applied successfully in the ED setting. 

    The Doctor Will “See” You Now (Canadian Track)
    Moderator: Missy Moquin, Senior Manager, Client Services, MEDITECH
    Michael Cole, Chief Technology & Privacy Officer, Markham Stouffville Hospital
    Margaret McCormack, Manager. IT, Applications, Markham Stouffville Hospital
    Marlene Ross, MSc, PMP, Director. Information Technology, Markham Stouffville Hospital

    Session description coming soon.

    Wednesday, September 16, 11 a.m.

    Responding to a Digital Security Threat (CIO Track)
    No video recording available.
    Moderator: Justin Armstrong, Security Architect, System Technology, MEDITECH
    Sam Fielding, CIO, Southlake Regional Health Centre

    Security threats can affect any hospital at any time and, in the midst of COVID-19, Southlake Regional Health Centre was faced with a credible and imminent threat to its network and infrastructure. Hear from Southlake CIO Sam Fielding as he shares how the event unfolded, lessons learned, and the level of collaboration required to resume services.

    Can You Hear Me Now? A Deeper Dive Into the Tools That Make for Effective Communication (Care Coordination Track)
    Rebecca Lancaster, Senior Manager, Strategy, MEDITECH
    In this session, we will explore the tools MEDITECH offers to facilitate secure communications. We will also discuss cases for integrating Secure Messaging solutions your facilities may already be using.

    Provider Training: Suggested Plan Outline and Lessons Learned (Physician Track)
    Moderator: Samantha Kerley, Manager, Client Services, MEDITECH
    Mark Snowise, MD, CMIO, Berkshire Health Systems, Ambulatory Practices
    David Albert, MD, Medical Director of Informatics, Berkshire Health Systems

    Session description coming soon.

    Wednesday, September 16, 1 p.m.

    Driving BCA Adoption, One Dashboard at a Time (CIO Track)
    Moderator: Rachel Wilkes, Senior Manager, Strategy, MEDITECH
    Sindee Morse, MSN, RN, Program Chair, Informatics Clinical Nurse, Conway Regional Health System
    Barbara Dawdy, Enterprise Data Architect, Gila Regional Medical Center
    Kelly Lippold, Director of Health Informatics, Newton Medical Center

    Becoming a data-driven organization starts with successes gained through the deployment of a single dashboard. During this panel, you’ll hear what operational objectives each organization prioritized within Business and Clinical Analytics (BCA), and the strategies used to drive adoption.

    Take Your LIS to the Next Level (Care Coordination Track)
    Jennifer Ford, Product Manager, Strategy, MEDITECH
    Learn about the major enhancements to our LIS system, including new workflows to manage the pathology laboratory and enhanced reporting within Business and Clinical Analytics. Hear how additional changes on the horizon, such as Web Outreach, will transform the way hospitals communicate with their clients.
    The Moment You Have All Been Waiting For: Closing the Medication Loop in Anesthesia Care (Physician Track)
    Robin Pizzi, Manager, Strategy, MEDITECH
    Hear about MEDITECH’s new enhancement to close the loop in anesthesia care with our newly created inbound medication interface from Anesthesia Information Management Systems (AIMS) to MEDITECH. This enhancement is available to early adopters. 

    Wednesday, September 16, 1:45 p.m.

    Small Hospital, Big Solutions: How Rural Community Hospitals Can Lead During a Pandemic (CIO Track)
    Moderator: Cathy Turner, BSN, MBA, RN-BC, Associate Vice President, MEDITECH
    Sherry Montileone, CIO, Citizens Memorial Healthcare
    Louis Harris, MD, CMIO, Citizens Memorial Healthcare

    COVID-19 is straining healthcare organizations across the country, especially rural America. Citizens Memorial Hospital’s quick response to the pandemic not only kept their providers and patients as safe as possible, but also allowed CMH to remain financially sustainable during unusual times. Hear from CIO Sherry Montileone and CMIO Dr. Louis Harris as they share how the organization rapidly developed a COVID-19 dashboard, fast-tracked Virtual Visit technology, established a COVID patient hotline, set up one of Missouri’s first drive-thru testing sites, and even deployed tablets to patients isolating with the virus. 

    Enhancing Documentation Through Quick Text (Care Coordination Track)
    Moderator: Suzanne Williamson, Senior Site Visit Coordinator, MEDITECH 
    Alana Longwell, DO, Medical Director, Newman Regional Health
    Session description coming soon.

    Medical Student and Scribe Workflow Update (Physician Track)
    Rebecca Lancaster, Senior Manager, Strategy, MEDITECH
    Marsha Fearing, MD, MPH, MMSc, Marketing Consultant, Canada, MEDITECH

    In this session, we will explore enhanced functionality in MEDITECH’s Expanse Documentation tools that will augment the medical student and scribe workflows.

    Wednesday, September 16, 2:30 p.m.

    Health IT Policy 2020 and Beyond (CIO Track)
    Katelyn Fontaine, Project Manager, Strategy, MEDITECH
    Get a pulse on what is happening in U.S. Health IT policy. During this session, we’ll dive into the new healthcare regulatory requirements and discuss how MEDITECH can assist your organization in the regulatory space.

    A Robust KPI-driven Solution for Managing and Improving Care Coordination at Kingman Regional Medical Center (Care Coordination Track)
    Moderator: Janet Desroche, Associate Vice President, MEDITECH
    Arek Shennar, CIO, Kingman Regional Medical Center
    William Gustin, MD, Medical Consultant, MEDITECH

    Hear how a multidisciplinary group from Kingman Regional Medical Center teamed up with MEDITECH to develop a key performance indicator (KPI)-driven care management program for the organization’s Medicare Advantage patients. 

    What's Happening in Development (Physician Track)
    Moderator: Robert Molloy, Director, Product Development, MEDITECH
    Michelle Brousseau, Associate Vice President, MEDITECH

    During this session, we’ll bring you up to date on recently released strategic physician enhancements, as well as highlight what’s to come.

    Wednesday, September 16, 3:15 p.m.

    Jumpstarting Your Personalized Medicine Strategy in Three Easy Steps (CIO Track)
    Moderator: Marsha Fearing, MD, MPH, MMSc, Marketing Consultant, Canada, MEDITECH
    Jennifer Ford, Product Manager, Strategy, MEDITECH
    Personalized medicine is often pushed far down on the list of priorities due to its complicated nature and difficulty of implementation, but MEDITECH has cracked the code on genomic data. Hear how the marriage of interoperability, storing specific genetic data points, and built-in clinical decision support has simplified personalized medicine for any program.

    Dispatch from Dreamland (Care Coordination Track)
    Moderator: Daniel Seltzer, Senior Analyst, Professional Services, MEDITECH
    Sarah Porter, MD, Senior Medical Director, Family Practice, Southern Ohio Medical Center

    You may have heard of Portsmouth, Ohio: the town at the epicenter of the book Dreamland: The True Tale of America's Opioid Epidemic. Join Dr. Sarah Porter, senior medical director from Southern Ohio Medical Center, as she highlights how the organization is working to win the battle against addiction by implementing MEDITECH's Opioid toolkit.

    Physician Adoption, Efficiencies and Improved Patient Experience using Agile (Physician Track)
    Teddy Cauley, Director, Client Services, MEDITECH
    Michelle Houlihan, Director, Client Services, MEDITECH

    For years, MEDITECH has been using Agile to develop software. Learn how our Implementation team is incorporating Agile methods into their process and how it can be leveraged to increase Physician Adoption. 

    Thursday, September 17, 11 a.m.

    Curbing the Effects of Downtime (CIO Track)
    Rebecca Lancaster, Senior Manager, Strategy, MEDITECH
    Andrew Burchett, DO, CMIO, Avera Health

    During this demonstration of MEDITECH’s High Availability SnapShot, Avera Health CMIO Dr. Andrew Burchett will provide feedback on Avera’s experience as an early adopter and utilizing SnapShot to help mitigate the effects of unplanned downtime. 

    Expanse Community Care Transitions Portal (Care Coordination Track)  
    Scott Godbout, Marketing Solutions Manager, MEDITECH
    George McLaughlin, Supervisor, Client Services, MEDITECH
    Jake Marotta, Marketing Solutions Specialist, MEDITECH

    The Community Care Transitions Portal provides an integrated solution for coordinating care transition management within the Case Management Desktop, without navigating through multiple screens or using third-party software. Learn how the portal integrates workflows for inpatient case managers and social workers in a single desktop, and how post-acute care organizations can work hand-in-hand with inpatient case managers using secure communication standards to share important discharge report summaries and specific care needs.

    Outpatient Specialty Clinics (Physician Track)
    Janice Burns, Senior Project Manager, Strategy, MEDITECH
    In this session, we’ll discuss our development and research regarding outpatient specialty services. We’ll review the use cases, personas, and workflow challenges of multiple specialty clinics and how we propose to meet their unique system needs. 


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  • Featured Sessions

    [newUpdateGraphic/] "Stop by" for our Lunchtime Demonstrations on Tuesday and Wednesday at 12:20 p.m.

    Virtual Patient Engagement
    This demonstration will highlight the integration points between the Patient and Consumer Health Portal and MEDITECH Expanse. Explore how the Portal enables patients to interact with their providers and health records through pre-registration, health tracker, appointment booking, and virtual visits. See for yourself how information is viewable both in the patient record and throughout Expanse. 

    Expanse Oncology Management
    MEDITECH’s Oncology Management demonstration will showcase how cancer center staff can provide safe and effective patient care consistently across provider and infusion visits. Attendees will see how MEDITECH’s integration drives the success of oncology management through shared clinical documentation, streamlined treatment order management with sophisticated clinical decision support, oncology-specific flowsheets, survivorship, and infusion chair management. 

    Expanse Patient Care
    Join us for a demonstration on Expanse Patient Care, and get an inside look at the intuitive, workflow-driven tools a nurse utilizes during their shift to coordinate care, monitor patient populations, and ensure quality outcomes. We will also take a look at MEDITECH's latest tools for nurses including our Point of Care solution, which allows nursing staff to use smartphone-type devices to view patient charts, document notes, and safely administer medications. You’ll see how Expanse increases mobility and facetime with patients, enhancing both the nursing and patient experience.

    Home Care Integration with Acute EHR
    As an integrated component of MEDITECH's EHR platforms, Home Health provides an efficient flow of information to aid in transitioning patients across care settings, enhancing patient safety, improving continuity of care, accelerating PDGM turnaround, and leveraging a unified financial chart of accounts and enterprise-wide SQL database for dashboard reporting. With the flexibility to decide what flows in and out of your Agency, MEDITECH’s integration enables you to confidently see the full picture and treat the whole patient, no matter where you are.

    Expanse Physician Journey
    This high-level demonstration will showcase how physicians can use the MEDITECH EHR to provide safe, quality care with a flexible and mobile solution. We’ll follow one patient’s healthcare journey, highlighting specific tool sets that will help physicians to easily manage medication reconciliation, while using best practices and evidence-based protocols for both ordering and documentation.

    Physician Peak Performance Program with Drs. Gustin and Hsu
    Join MEDITECH Medical Consultants and practicing physicians Dr. William Gustin and Dr. Kang Hsu as they introduce and share success stories of our Professional Services Physician Peak Performance Program. Both have years of experience working with healthcare organizations to achieve optimal value from their EHRs. This is an open discussion, so we invite you to share your own experiences and strategies for high physician satisfaction, efficiency, and performance.


      Close Featured Sessions

We're excited to have these vendors participating in our Virtual Vendor Exhibit Hall on Tuesday and Wednesday starting at 4 p.m. Session login information can be found in our Digital Forum packet, being emailed to confirmed forum registrants on Monday, September 14. Click the Register Today! button on the right to be added to that list.

Access logo
Acmeware logo
CloudWave logo
DrFirst logo
FDB logo
Forward Advantage logo
Intelligent Medical Objects logo
Interlace Health logo
3M M*Modal logo
Medisolv logo
MUSE International logo
Nuance logo
Surgical Information Systems (SIS) logo
The Steve Holmes Group logo
Zynx Health - Part of the Hearst Health Network