Expanse Patient Connect

• Cloud enabled services? Yes
• Compatible with MaaS? Yes

MEDITECH’s Expanse Patient Connect solution is powered by Artera and the only fully integrated solution with MEDITECH’s patient portal. With Expanse Patient Connect, you have the ability to:

• Automate patient communications via conversational, bidirectional messaging.
• Connect with patients in their preferred language and through their preferred channel (text, email, or phone) while reducing administrative workload so staff can focus on high-touch patient interactions. 
• Send patients timely appointment-related messages through seamless integration with Expanse. View patient confirmations and cancellations updates in Expanse in real time. 
• Alert patients of updates in their portal by sending SMS and links directing them to the right information at the right time.
• Unify all patient outreach from Expanse and external vendors through a single platform, creating a Communication Hub for enhancing patient communication experiences.
• Enhance the patient experience with flexible virtual agent solutions that meet you where you are in your AI journey: Conversation Flows engage patients in multi-step messaging sequences; AI Co-Pilots facilitate faster and more accurate responses to patient inquiries (language translations, message shortening, conversation summaries and more); and autonomous AI Agents (voice and text) that streamline operations and support decision-making.

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Find out more about Expanse Patient Connect