The Most Connected, Transparent Support Around
We are proud to announce MEDITECH Circle, an intuitive customer support platform built to simplify the customer experience, save time, and connect all the pieces of your organizational story. It is the culmination of years of user feedback, workflow research, and investments to unite everything we do to support our customers.
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Strong, versatile knowledge at your fingertips
MEDITECH Circle empowers your staff to get all the answers to their EHR questions through three unique pathways:
- A simple question usually has a simple answer in our Knowledge Base.
- A more complicated query puts you in touch with one of our experts, to help support you and reach a resolution.
- If your question doesn’t have a quick answer, you can monitor progress through our transparent case system.
Open options for questions and support
MEDITECH Circle includes a sophisticated new support portal that directs every possible need.
- Intuitive search features and interfaces will empower more intelligent self-service
- Rapid and transparent communication on each request means staff always are kept in the loop.
Addressing everyone’s concerns, on every level
From corner to corner, a CIO can tell how all of their organization’s needs are being met. You can also identify common areas and trends that could use more attention.
An informaticist with a more in-depth question can get a status update in moments through the intuitive portal. There will always be a dedicated MEDITECH staff member or team available to help you.
A clinician can refer a quick question to the robust Knowledge Base for an answer, without holding up their workflow.