This June, the 2025 Clinical Informatics Symposium brought together over 1,100 MEDITECH customers, representing 316 unique organizations, for two days of collaborative learning and innovation.
With a record number of customer-led presentations and more than 20 unique sessions, the event highlighted MEDITECH’s commitment to advancing healthcare through partnership and technology. Attendees explored strategies to optimize clinical workflows, enhance interoperability, engage patients, and apply AI and analytics to improve care delivery, reinforcing a shared vision for building connected, future-ready healthcare systems.
Here are some key successes and takeaways from our customer-led sessions:
MAR Workflow: Documenting Boluses Administered from an Infusion Bag
When Appalachian Regional Healthcare adopted IV pumps that allow for bolusing from an infusion bag, the organization created a practical and simple nursing documentation process in the medication administration record. The new workflow enables nurses to document a bolus from an infusion bag using minimal manual calculations and provides clarity to decrease the need for workarounds. Clinical Pharmacy Informaticist Josh Vestal, PharmD, of ARH, detailed the workflows for documenting fentanyl and insulin, illustrating how the new build improves patient safety and reduces the risk of errors and diversion.
MEDITECH Registry Integration: Enhancing Care Through Connected Data
Bingham Healthcare CNO Holly Davis, MBA, BSN, and Population Health Manager Amanda Scherbinske, RN, shared their success implementing MEDITECH Expanse patient registries, overcoming the limitations of their previous spreadsheet-based system. This integration allows them to monitor patient groups with shared conditions, leading to improved care coordination, efficient outreach for follow-ups, and a more comprehensive view of patient health. Early successes included proactive scheduling of checkups for hundreds of patients and the addition of prenatal and colon cancer screening registries, demonstrating the system's wide-ranging positive impact on patient care and organizational efficiency.
Together We Can: Addressing Health Needs in Rural Communities
Augusta Health's Administrative Director of Community Partnerships and Communications Krystal Moyers shared her health system’s dedication to improving the well-being of people in rural communities by addressing health disparities and fostering community trust, employee engagement, and overall health equity. They use the Area Deprivation Index, which combines 17 metrics on housing, employment, poverty, and education at the neighborhood level, to identify areas with increased ED utilization, in-hospital mortality, and mental health conditions. To further combat these issues, Augusta Health established "The Farm at Augusta Health," which provides fresh produce for various community outreach programs like food pantries and their Food FARMacy, distributing thousands of bags to over 1,600 people in 2024.
HIMSS AMAM 7 & EMRAM 7: Your Blueprint for Digital Healthcare Leadership
Ontario Shores Centre for Mental Health Sciences VP/Chief Nursing Executive Sanaz Riahi, RN, MSN, PHD, and VP/CIO Vincci Tang identified several key success factors for achieving HIMSS Stage 7, including a strong integrated approach that involves close collaboration among clinical informatics, professional practice, data analytics, and IT staff. All 2,000 staff at Ontario Shores actively use the EMR, demonstrated by 95% adherence for patient and medication scanning, and CPOE usage meeting 90% for EMRAM and 95% for O-EMRAM. The patient portal also plays a critical part in their engagement and patient activation through the use of online registration and questionnaires. They continue to partner with MEDITECH to tailor Expanse to patient needs and are exploring AI and ambient listening.
Northfield Hospital + Clinics Expanse Experience: Insights That Inspire, Progress That Unites
Northfield Hospital + Clinics joined the KLAS Arch Collaborative with a goal: to optimize EHR use for their end users. Nurse Champion and EHR Data Analyst Amber Lusk, MSN, RN, CNOR, summarized the data they’ve leveraged through the KLAS Arch Collaborative so far and the strategic path forward using an impact-effort grid. After an enterprise-wide survey and MEDITECH optimization visit, NH +C’s leadership identified the best opportunities to achieve actionable progress and measure its impact on clinician satisfaction.
Machine Learning: No-Show Appointment Risk
Signature Healthcare VP and CIO Joe Diver shared how his organization is piloting MEDITECH’s AI-powered functionality to determine patient appointment no-show risk. This advanced solution, built upon Google's Vertex AI AutoML, will transform their operational efficiency. Not only will this optimize scheduling processes, but it will also improve patient care by identifying patients who may require additional outreach or assistance with access. Accompanying Business & Clinical Analytics dashboards leverage no-show risk data to provide operational insights relative to scheduling and compliancy, as well as the efficacy of the model.
AI Handoff: A New Tool for Communication
Emanate Health piloted MEDITECH's AI-generated nurse hand-off tool to improve efficiency and reduce phone calls between the Emergency Department and Med-Surg units. Supervisor of Clinical Informatics Helen Wong, RN, BSN, and Senior Clinical Informaticist Ryan Gallegos, RN, discussed Emanate’s goal of enhancing communication and streamlining the patient transfer process, including reducing bed-assigned to bed-occupied time. They highlighted the product’s ease of use and ongoing evolution based on staff feedback and further development of the AI features.
Culture Shift: Reducing Unnecessary Urine Cultures With Decision Support
Clinical Informatics Specialist Mike Eldridge, RN, at Southern Ohio Medical Center, shared how his organization partnered with MEDITECH to leverage Expanse’s clinical decision support capabilities for decreasing and monitoring the treatment of asymptomatic bacteriuria. Urine culture ordering screens ensure patients meet the criteria before clinicians place the order, minimizing antibiotic therapy for asymptomatic patients. Physicians can override the rule logic if the patient does not meet the criteria, but other clinicians receive a hard stop. SOMC and MEDITECH adapted the ordering process for point-of-care testing in the ambulatory setting, where the results have been dramatic: Physician overrides decreased significantly from 138 to 12 after only five months, demonstrating provider confidence. SOMC is now taking the project even further, to account for patients with catheters.
Empowering End-Users: Leveraging Critical Decision Support Tools
Berkshire Health CMIO Mark Snowise, MD, emphasized the importance of clinical decision support (CDS) in providing the right information at the right time to enhance patient care. Key CDS tools include order sets with integrated logic for medication interaction checking, documentation templates with pre-built sections and required fields, and condition-specific data displays like flowsheets and widgets. Furthermore, EHR Excellence Toolkits offer vetted, guideline-aligned CDS with embedded scoring tools, real-time alerts, and educational materials, significantly increasing the effectiveness of electronic decision support. These tools empower end users by optimizing processes and improving patient safety through comprehensive information access and automated checks.
Developing Advanced Order Sets: A Case Study in Unfractionated Heparin Infusions
Willis Knighton Health’s comprehensive approach to the design and architecture of advanced order sets drives best practices and helps achieve quality measures. Senior Physician Advisor of Information Technology and Clinical Integration Douglas Janowski, MD, explained that, when building these advanced order sets, Willis Knighton’s multidisciplinary team considered their impact on all workflows and designed them to be easy and intuitive for clinicians, using literature-supported best practices and quality standards as guiding principles. His demonstration included a walkthrough of the unfractionated heparin infusion order set, which uses reflex ordering to increase efficiency, and pain management order sets, which feature a clear and easy-to-use columnar format.
Presentations and video recordings are now available for viewing.
Visit our Events page for more opportunities to engage, exchange ideas, and collaborate on shaping the future of healthcare.
