Expanse Patient Connect

Stay connected. Communicate at the speed of life.

Meet patients wherever they are with Expanse Patient Connect, our real-time, automated communication solution.

Expanse Patient Connect allows you to reach patients conveniently and securely, strengthening communication and enhancing the patient experience. Easy-to-use, bi-directional texting technology and AI-driven responses are available on the patient’s preferred device and in their preferred language, reducing appointment no-shows while keeping patients informed and engaged.

Improve the healthcare experience

Patients and healthcare organizations alike benefit from timely secure two-way SMS communication. Here’s what Expanse Patient Connect can do for you and your patients:

Young woman of color checking her phone at home

For Patients

  • Convenient technology they're already accustomed to for all types of communication, including appointment reminders, MyHealth portal enrollment, bill pay, and notifications
  • No app or internet access needed to respond back
  • No time spent on hold confirming appointments
  • Time saved for appointment preparation by completing all previsit information in advance
  • Secure texting with care team for appointment-related questions
  • Available in over 100 languages to accommodate communication preferences

For Healthcare Organizations

  • Save time and fill open slots with confirmations and cancellations that automatically flow back into Expanse.
  • Confirm appointments and identify cancellations sooner to fill open slots.
  • Reduce phone tag with patients.
  • Free up staff to focus on more high-value tasks.
  • See historical view of patient messages sent and received via SMS, along with analytics.
  • Optimize conversation flows using multi-step automations with Natural Language Processing.
hospital receptionist talking to patient at registration counter

Leverage AI assistive technology to save time and enhance patient communications

Staff AI Co-pilot

Increase the efficiency of composing messages to patients by:

  • Translating messages to and from patients in their preferred language.
  • Shortening messages.
  • Summarizing historical conversations.

Flows Agents

Provide guided workflows for patient outreach using multi-step conversation templates and natural language understanding for:

  • No-show workflows.
  • Satisfaction surveys.
  • Pre- and post-appointment instructions.

Next Best Action

Receive next-best-action recommendations and suggestions for potential improvements to optimize practice workflow.

MEDITECH Expanse Pathology Case Manager screenshot

Personalized communication to foster increased patient satisfaction

  • Automatically send patients all portal notifications — such as new results and post-visit instructions — as text messages, for more timely reminders.
  • Drive portal adoption by providing a direct launch from text messages, including links that feed patient intake/appointment workflows.
  • Improve HCAHPS/CAHPS scores with clear and consistent messaging.
woman of color sitting against a tree checking her phone
  • Colquitt Regional Medical Center

    “As a smaller hospital with a smaller budget, we were excited to get a really helpful and dynamic tool like Expanse Patient Connect to assist in our patient engagement efforts. We also use it to make it easier for patients to leave Google reviews for our organization by texting them a direct link after their visit. Since implementing this initiative, we've seen an exponential increase in Google reviews and our rating has gone from 4.1 to 4.5 stars."

    Allison Yowell

    Director of Informatics
    Palo Pinto General Hospital

  • Beauregard Health System

    “We have limited space in our clinics and have patients waiting a long time to get in to see us. [Expanse Patient Connect] gives us the opportunity to identify open slots in advance and fill in last-minute cancellations with other patients, which is critical for efficiency. That's huge for us.”

    Julie Lennox

    Director of Patient Access
    Deborah Heart and Lung Center

  • Roosevelt General Hospital

    "Expanse Patient Connect is the flexible and customizable communication tool we needed to bring our patient outreach to the next level. Staff and patients love it."

    Angela Soliday, MSN, RN-BC

    Director of Information Services
    Hancock Health

  • Phelps Memorial Health Center

    “Expanse Patient Connect has been phenomenal. We’ve seen marked decreases in no-show rates and phone call volume, as well as increased portal adoption, since we have implemented it.”

    James Wellman

    VP & Chief Information Officer
    Nathan Littauer Hospital

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    Drive a deeper connection to patient health and wellness

    With Expanse Patient Connect, you can reach specific members of your patient population through their preferred channel, manage chronic diseases, and promote wellness with actionable messages to pre-selected patients.

    • Create outreach campaigns targeting specific patient populations to provide reminders of needed appointments and testing, as well as educational information.
    • Enhance care management workflows by sending patients SMS notifications directly from patient registries in Expanse Care Compass.

    Decreasing no-shows with Expanse Patient Connect

    Elie Ata, MD, shares how Expanse Patient Connect has created a direct impact on no-show rates at Lawrence General Hospital.

    Video duration: min. sec.

    Hancock Health increases patient engagement with Expanse Patient Connect