This October, MEDITECH hosted its annual Revenue Cycle Summit as a two-day virtual event, bringing together healthcare leaders and like-minded innovators to share strategies and insights for modernizing healthcare revenue operations.
The Summit’s theme — a strong revenue cycle begins and ends with a satisfied patient — underscored MEDITECH’s belief that financial success and a positive patient experience go hand in hand.
As organizations face pressure from reimbursement changes, labor costs, and regulatory complexity, events such as these help set priorities and benchmark strategies. Speakers discussed the innovative tools organizations can use to ensure a positive experience for all and build a solid foundation for long-term financial health.
Here are some key successes and takeaways from the summit:
Customer Sessions
From Provisioning to Precision: Elevating Revenue Cycle Performance with MEDITECH
In the session, “From Provisioning to Precision: Elevating Revenue Cycle Performance with MEDITECH,” Southeast Alaska Regional Health Consortium (SEARHC) and Nordic Global shared how SEARHC transitioned to MEDITECH Expanse, gaining real-time denial insights, clearer accountability, and streamlined claims management. The session highlighted how integrated tools support IHS-specific needs and help rural and tribal health organizations meet regulatory demands while improving financial outcomes. Attendees learned practical strategies for modernizing revenue cycle operations and building sustainable, patient-centered financial models.
Registration Quality: Building Accuracy from the Ground Up
Accurate registration is the foundation of patient care, revenue integrity, and efficiency at Roosevelt General Hospital. During this session, attendees learned how Roosevelt identifies and prevents common errors, the tools and checks used, and practical steps for improving registration accuracy. Roosevelt’s strategic approach to leveraging technology and prioritizing optimization has supported staff retention and improved financial performance, including increasing collections by 43% after implementing MaaS.
Show Me the STATS
During their session, “Show me the STATS,” Cascade Medical Center shared how their team built a strategic roadmap to improve financial performance through data-driven strategies, workflow automation, and patient engagement within MEDITECH Expanse. Through digital transformation, Cascade has minimized denials, increased clean claims rate, and improved cash flow.
Themes and Takeaways
Patient-centric revenue operations
A recurring theme at the event was that revenue cycle technology and processes should align with enhancing the patient experience — not just maximizing collections. The summit emphasized that transparency, fairness, and ease in billing and reimbursement help strengthen trust and reduce disputes.
Data-driven strategy and automation
Several sessions spotlighted analytics dashboards, automated workflows, and AI aides (e.g., in service support) as levers for better decision-making, denial prevention, and operational efficiency. Speakers agreed that proactive, predictive insight will increasingly define advanced revenue operations.
Alignment of registration and downstream processes
Speakers also reinforced that upstream registration quality errors propagate downstream issues (including denials, rework, and inefficiency). Attendees learned approaches to validate, audit, and continuously improve registration processes to safeguard revenue integrity.
Tailored use cases & peer learning
The inclusion of real-world customer stories (from SEARHC, Roosevelt, and Cascade) offered practical lessons and peer benchmarking. These case studies served as both validation and inspiration for organizations prioritizing revenue cycle as part of their transformation journeys.
Future orientation & roadmap transparency
Giving attendees a glimpse at the roadmap for MEDITECH’s Revenue Cycle solution, including new features and enhancements, built confidence in our long-term vision and partnerships, fostering alignment between customer needs and vendor development.
Visit our Events page for more opportunities to engage, exchange ideas, and collaborate on shaping the future of healthcare.
