Greater Ottawa hospitals engage French-speaking communities with MEDITECH's multilingual Patient Portal
The Champlain Association of MEDITECH Partners (CHAMP) completed a project with MEDITECH to develop a Francophone version of their patient portal.
The Champlain Association of MEDITECH Partners (CHAMP) – a partnership of six hospitals located in Ottawa, Canada – recently completed a project with MEDITECH to develop a Francophone version of their patient portal. This solution will enable them to engage the full spectrum of patients in their communities, in an area where over 14% of residents are native French speakers.
“Even though the content of the Electronic Health Record is sometimes in English – for continuity of care with our community partners – offering our patients a French interface was non-negotiable,” said Hôpital Montfort CEO Dr. Bernard Leduc. “By collaborating with MEDITECH, we were able to make this option available.”
Through its agile development method, the French portal project took less than six months for MEDITECH’s Patient Engagement team to complete. Now, any patient from a CHAMP organization may select either French or English as their primary portal language to view results and provider notes, as well as to register and check in for appointments.
“This was an exciting project for us to develop with Hôpital Montfort and CHAMP,” said MEDITECH Vice President Leah Farina. “Healthcare organizations are continually looking for ways to engage with patients, and the portal is often the first opportunity to connect. We are pleased to be able to support CHAMP’s efforts to reach their French-speaking population.”
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