MEDITECH South Africa recently had the pleasure of hosting Associate Vice President Michelle Houlihan and Software Development Manager Diane Amerault from MEDITECH US for an engaging and highly productive visit focused on advancing our laboratory solutions across the region.
Their itinerary was packed with high-value engagements, starting with an intensive, hands-on Expanse Laboraory Information Systemw workshop hosted for our local team. The interactive session provided deep dives into the latest solution capabilities, clinical workflows, and future product roadmaps, equipping our staff with actionable insights to better serve our regional healthcare providers.
"Having Diane and Michelle on the ground in South Africa reflects the strength of our global collaboration at MEDITECH," said MEDITECH South Africa Managing Director Dr. Sushanth Pillai. "Connecting our US expertise directly with our local teams and healthcare clients allows us to drive meaningful innovation that truly serves our markets."
Beyond internal training, the visit provided an invaluable opportunity to engage directly with local healthcare providers. Michelle and Diane traveled to key customer sites across Johannesburg and Cape Town to observe local laboratory environments firsthand, discuss operational challenges, and gather direct feedback from system users.
They also sat down with our local team for an exclusive joint interview to discuss international healthcare trends, product vision, and the evolving role of laboratory informatics in patient outcomes. Here are some highlights from that conversation:
"The Expanse Laboratory Information System is a completely reimagined laboratory information system — built from the ground up to unite every laboratory discipline into one cohesive, intelligent platform. Designed to break down the barriers long created by legacy systems, the Expanse LIS empowers laboratory professionals with intuitive workflows, real-time data, and AI-assisted capabilities that scale seamlessly from standalone facilities to complex regional networks. With clinical quality and patient safety as top priorities, our new laboratory solution underscores MEDITECH's dedication to delivering an exceptional, future-ready laboratory experience." — Diane Amerault
"Spending a week with the team in South Africa reinforces that great products aren't built in isolation — they're built in conversation. There's a different kind of energy when you're in the room together, reimagining what's possible instead of just refining what already exists. And seeing healthcare through their eyes, in their context, gave me a wider view of the problems we're actually solving. We didn't just align on a roadmap; we saw the global shape of the work we're part of." — Michelle Houlihan
A huge thank you to Michelle and Diane for making the journey to South Africa, sharing their vast expertise, and engaging so deeply with both our local team and valued clients.
We are excited about the momentum generated by this visit and look forward to working closely together to continually refine, elevate, and enhance our Laboratory module for healthcare systems across the region.