2026 Clinical Informatics Symposium

Welcome Address  
Cathy Turner, BSN, MBA, RN-BC, Chief Marketing and Nursing Executive, MEDITECH

Strategic Intelligence: MEDITECH Workflows with Embedded AI
Joseph Cordone, Marketing Product Manager, MEDITECH

Break

Track Sessions
Customer Success
How Pella Regional Transformed Patient Care with Traverse Exchange
Doug Kanis, DO, CMIO, Chief of Staff, Pella Regional Health Center
In emergency and acute care, access to the right information can directly impact the speed and quality of clinical decision-making. Before implementing the Traverse Exchange consolidated patient summary, clinicians at Pella Regional Health Center often lacked timely access to the outside records needed to treat patients confidently and efficiently. Hear Dr. Kanis share how Pella transformed disconnected workflows into a more connected care experience, and how the consolidated patient summary quickly evolved from a new technology into an essential clinical lifeline.

Education
The $50 Billion Opportunity: Navigating Rural Health Transformation with MEDITECH Expanse Accelerators
Janet Desroche, Associate Vice President, Customer Experience, MEDITECH
Join MEDITECH Associate Vice President Janet Descroche for a practical look at how rural health organizations can align MEDITECH Expanse with the Rural Health Transformation Program (RHTP), a $50 billion federal initiative supporting workforce stability, chronic disease management, behavioral health, telehealth, and maternal health. Learn how existing Expanse tools can help organizations meet funding requirements, reduce clinician burden, and turn federal investment into lasting rural transformation.

Enhancement
Bridging the Continuum of Care with Expanse Outpatient Therapy
Pamela Crandall, MS, CCC/SLP, Marketing Product Manager, MEDITECH
See how Expanse Outpatient Therapy streamlines the full rehabilitation journey, giving therapists more time for patient care and reducing time spent on administrative work. Built for the distinct workflows of physical, occupational, and speech therapy, it supports specialized documentation, coordination, and clinical efficiency. We’ll also explore the Episode of Care (EOC), a longitudinal record that brings referrals, authorizations, and multidisciplinary documentation into one unified view across the continuum of outpatient rehab.

Break

Track Sessions
Customer Success
Pump It Up: Integration of BD Alaris IV Infusion Pumps into MEDITECH Expanse
Jason A. Johnson, BSN, RN, Clinical Systems Analyst Manager, Willis Knighton Health
Learn how Willis Knighton Health integrated BD Alaris Infusion Smart Pumps with MEDITECH Expanse to streamline infusion documentation and improve workflow efficiency. This session will review the implementation roadmap, key lessons learned, and practical guidance to help others avoid common pitfalls. We’ll also share end user feedback and the impact of integrated smart pump documentation within the Expanse workflow.

Education
Real Data, Real Results:  How Catawba Valley Medical Center Scaled Clinical Performance with Advanced Data Insights
Stephen Briggs, PharmD, BCPS, BCCCP, Pharmacy Informatics and Analytics Manager, Catawba Valley Medical Center
Rico DeLuca, Supervisor, Client Services, MEDITECH
Explore how Catawba Valley Health System used MEDITECH’s Advanced Data Insights within Business and Clinical Analytics to move from manual reporting to a real-time, self-service analytics model. This session will show how real-time visibility into CPOE and Bedside Verification performance drove measurable clinical improvement and supported an “A” Leapfrog Group grade for CPOE. We’ll also explore how giving pharmacy leaders access to historical and real-time medication data enables stronger operational decisions and better patient outcomes.

Optimization
Closing the Gap: Operationalizing Suicide Prevention and Evidence-Based Care in MEDITECH Expanse 
Janet Desroche, Associate Vice President, Customer Experience, MEDITECH
Sarah O'Brien, Director, MaaS Implementation, MEDITECH
Explore how MEDITECH Expanse standardizes and operationalizes suicide prevention as a proactive clinical workflow by embedding evidence-based frameworks like Zero Suicide and CAMS into care delivery. Learn how tools such as C-SSRS screening, surveillance boards, and patient portal outreach support real-time risk identification, monitoring, and follow-up to ensure continuous patient safety. The session also highlights alignment with the Rural Health Transformation program, showing how integrated technology enables consistent, high-quality behavioral health care in both urban and rural settings.

Early Adopter
The NEW Expanse Pathology: Feedback Straight from Early Adopters and Future Strategy
Michelle Cochran, Senior Manager, IT Applications, Goshen Health
Jennifer Ford, Manager, Product Management, MEDITECH
Hear how Goshen Health successfully deployed Expanse Pathology and the lessons learned along the way. This session shares practical guidance for preparing for implementation, along with feedback from the team’s experience using the solution. Attendees will also preview MEDITECH’s pathology roadmap, including the newly released Digital Pathology.

Enhancement
Exploring Ambient Listening with MEDITECH
Michael Coelho, Marketing Product Manager, Marketing, MEDITECH
Ambient listening technology can significantly enhance physician documentation and allow for greater focus on patient care. Join MEDITECH’s Product Management team to learn more about our integration with ambient listening vendors, and an introduction to MEDITECH's own Expanse Ambient solution in Expanse Now.

MEDITECH Expanse AI Roadmap
Joseph Cordone, Marketing Product Manager, MEDITECH

Track Sessions
Customer Success
Advancing Patient Scheduling through Automation
Nolan Konduc, CWS Team Manager, Interior Health Authority
Hari Prithviram, CWS Team Lead, Patient Connect, Interior Health Authority
Tim Eggleston, Intelligent Automation Team Lead, Interior Health Authority
Join Interior Health for an overview of advances in patient scheduling, including self-scheduling, automated referral management, emailed appointment instructions, and enhanced digital communication. The session will highlight how these innovations improve the patient experience, reduce waitlists, balance workloads, and help mitigate challenges such as postal disruptions and financial pressures. 

Welcome Address  
Cathy Turner, BSN, MBA, RN-BC, Chief Marketing and Nursing Executive, MEDITECH

Unlocking EHR Value: A Playbook for Clinical Optimization at Scale
Move beyond go-live, and learn how to build a culture of continuous EHR optimization. In this session, MEDITECH’s Clinical Optimization Team shares a scalable blueprint for long-term success, including project planning, clinician engagement, communication, and education strategies. Through real-world customer examples, we’ll explore how organizations are driving meaningful improvements through personalization, order set optimization, and emerging innovations like Generative AI.

Break

Track Sessions
Customer Success
From Insight to Action: How Boone Health Slashed No-Show Rates by 50% Using Predictive Analytics
Brenda Sexson, Director of IT, Boone Health
Explore how Boone Health used MEDITECH’s AI-driven predictive no-show modeling to improve patient access and scheduling efficiency. By embedding real-time risk scoring into daily workflows, Boone achieved 93% prediction accuracy and reduced no-show rates from 7% to 3%. This session will explore how predictive insights helped optimize provider schedules, improve access, and ensure more patients receive timely care.

Education
The Evolving Regulatory Landscape: What to Know and Watch
Katherine Todesco, Senior Analyst, Regulatory Programs, MEDITECH
Tiffany Jeter, Analyst, Regulatory Programs, MEDITECH
The Centers for Medicare & Medicaid Services (CMS) and the Office of the National Coordinator for Health Information Technology (ONC) are advancing interoperability and FHIR adoption through ongoing rulemaking. This session will review key regulatory updates, including 2026 requirements for CMS programs such as Promoting Interoperability (PI) and QPP, as well as proposed changes for 2027 and beyond, helping you stay informed on what’s ahead while connecting with MEDITECH experts and peers.

Optimization
Reducing the Nursing Documentation Burden
Alyson Silva, Senior Analyst, Client Services, MEDITECH
Learn strategies for conducting routine maintenance, implementing potential enhancements, and assessing policy changes that can help mitigate the nursing documentation burden.

Home Care
The New Standard in Homecare Finance: Automating VBP Adjustments
Lucy Tenai, Analyst, Home Care Client Services, MEDITECH                      
Maximize billing accuracy and financial performance by leveraging the latest automation for Value-Based Purchasing (VBP). This session will cover the essential configuration of the enhanced Payer Dictionary and explain how VBP auto-calculation works within the revenue cycle. You’ll also learn how to automate performance-based adjustments so that Expected Balance and financial reporting accurately reflect true net revenue in real time.

Break

Track Sessions
Education
Maximizing Your MEDITECH Circle Experience
Deborah Orlando, Analyst, Business Systems, MEDITECH
George McLaughlin, Analyst, Business Systems, MEDITECH
Jennifer Riding, Analyst, Business Systems, MEDITECH
Explore the full potential of MEDITECH Circle, your customer service portal designed to help you move beyond reactive troubleshooting toward a more proactive, data-informed approach to support, collaboration, and knowledge sharing. You’ll learn how to use the MEDITECH Circle Agent for fast, self-service answers, engage in Community Forums to connect with peers and share best practices, and leverage reporting tools for deeper case tracking and management.

Optimization
Decluttering the Workload
Reduce clinician workload and messaging fatigue by ensuring every message reaches the right person. Explore smart routing strategies, favorite recipients, and grouping labels that help streamline inbox management. You’ll learn how these tools can declutter communications, improve focus, and significantly reduce time spent managing messages.

Home Care
Beyond the Report: Home Care Remote Optimization
Patricia Rios, Senior Supervisor, Home Care Client Services, MEDITECH
Numbers tell a story, but action drives outcomes. Join us for an overview of Home Care Remote Optimization, a holistic evaluation process that combines clinical and financial analytics with expert guidance. We’ll show how we assess an agency’s key “vital signs,” translate insights into an Executive Summary, and partner with leadership to drive sustainable improvement.

Enhancement
Expanse Ambient for Nursing: Building the Future of Care Together
Pamela Crandall, MS, CCC/SLP, Marketing Product Manager, MEDITECH
Jennifer Ford, Manager, Product Management, MEDITECH
The modern nursing landscape is often shaped by “death by a thousand clicks,” where EHR documentation and administrative tasks pull clinicians away from direct patient care. This presentation explores ambient nursing technology as a shift toward passive, background systems that reduce documentation burden and allow nurses to focus more fully on patients.      

MEDITECH Expanse AI Roadmap
Joseph Cordone, Marketing Product Manager, MEDITECH

Track Sessions
Education
Care Compass in Practice
Ashley Kennedy, CMA, Director, Information Services, Major Health Partners
Join Major Health Partners as they share how they're using Care Compass to enhance visibility, support decision-making, and integrate into existing workflows. This session will cover practical examples, benefits achieved, and insights gained during implementation.

Optimization
Enhancing ED Continuity with Advanced Surveillance
Dr. Ken Chan, Director of EM & Assistant CMIO, Fraser Health Authority
Discover how Fraser Health is utilizing advanced surveillance to improve critical review of Left Without Being seen (LWBS), Labs and diagnostics, and closing the loop on outpatient referrals.

Home Care
Documenting Hope in Home Care
Alicia Jackson, Senior Specialist, Home Care Client Support, MEDITECH
Explore the Hospice Outcomes and Patient Evaluation (HOPE) documentation assessment and its implementation in Home Care. We’ll review real-world examples and address common customer questions to support practical understanding and adoption.

Enhancement
Breaking Down Barriers: Expanding Patient Access with MEDITECH
Siobhan Warner, CPM, Marketing Product Manager, Patient Engagement, MEDITECH
Learn how MEDITECH is breaking down barriers in patient access through innovative guest features and remote patient monitoring solutions. This session highlights how digital tools streamline registration, improve patient and family engagement, and extend care into the home. We’ll also examine how these capabilities reduce friction, enhance communication, and support more equitable, efficient access to care.