Case Study: St. Mary’s Healthcare Decreases A/R Days by 26%, Creates Sustainable Revenue Cycle Foundation With Expanse

After breaking away from a larger health system, St. Mary’s Healthcare faced a critical juncture: The organization needed a strong, sustainable revenue cycle foundation to maintain its independence and ensure long-term success. Director of Patient Accounting Grant Norton developed a strategic plan focused on leveraging automation to simplify processes, accelerate cash flow, and enhance patient communication. In doing so, St. Mary’s achieved dramatic, measurable improvements in financial health and operational efficiency, setting the stage for long-term sustainability.