Success Story: Nathan Littauer Hospital Reduces No-Shows, Increases Patient Portal Usage, and Saves Staff Time With Expanse Patient Connect

Nathan Littauer Hospital significantly improved engagement by implementing Expanse Patient Connect, which replaced ineffective phone calls with automated texting to reach patients in their preferred language. This shift resulted in a 25% reduction in appointment no-shows and a 43% decrease in outbound calls, allowing staff to reclaim valuable time while increasing patient portal usage by 70%.