Integration, Physician Efficiency Key Drivers for Berkshire Health Systems to Select MEDITECH Expanse

Dr. David Albert and Dr. Mark Snowise, medical directors of informatics at Berkshire Health Systems, share their excitement for implementing MEDITECH’s Acute and Ambulatory solutions.

Berkshire Health Systems (BHS), the leading provider of comprehensive healthcare services in Berkshire County (Mass.), recently signed to implement the intuitive and mobile web-based MEDITECH Expanse Enterprise Health Record (EHR) system. The organization will be adding MEDITECH Ambulatory and MEDITECH Acute Care solutions across its 225 physician practices.

Two BHS physicians heavily involved in the decision process, Dr. Mark Snowise, family practice, medical director of informatics ambulatory physician practices, and Dr. David Albert, nephrology, medical director of informatics acute care, stated that the health system was focused on providing clinicians with an interoperable EHR that ensured a complete patient picture across all care settings.

“Having an EHR with the flexibility for our on-call physicians to easily access patient records from a variety of mobile and web-based platforms is vital to advancing BHS operational efficiencies,” stated Dr. Snowise.

MEDITECH’s customizable Ambulatory solution within Expanse provides users with a single schedule, combining appointments across multiple care settings, streamlined referral management, advanced revenue cycle tools, and more — all in one place to keep practices running at peak efficiency.

Dr. Albert expects the tools will improve end-user experience. He stated, “The improved user interface really appealed to BHS clinicians, and we’re excited to substantially improve efficiency. The web-based platform features advanced technologies beneficial to our organization’s performance, particularly the real-time safety and surveillance tools.”

Along with accessibility, MEDITECH’s intuitive tools provided by Expanse will help refine physician workflow and enhance BHS’ goal to improve the overall health of the Berkshire County patient population.

“We wanted the ability to seamlessly manage our patient population as they transition from one care setting to another. Having access to customizable surveillance status boards and clinical results will enable our users to effectively monitor patient conditions and increase communication to avoid negative outcomes,” said Dr. Snowise.  

Dr. Albert added, “We expect that these improved transitions of care will lead to decreased readmission and a better patient and clinician experience.”

BHS has been a MEDITECH customer since 2000, due in large part to quality customer service.

“I’ve always been impressed with MEDITECH’s perceptiveness to our customer feedback and their agility responding to critical concerns,” stated Dr. Snowise.

“MEDITECH has the best customer service in the industry. We know we can reach a live person 24 hours per day who will do everything within their power to assist our Clinical and Information Technology team,” stated Dr. Albert.

System implementation will be led by Santa Rosa Consulting, Inc., a MEDITECH READY-certified firm and leading provider of management consulting and information technology services for the healthcare industry.

Learn how MEDITECH’s Ambulatory Solution helps users see a patient’s complete story to deliver the most appropriate care.


One EHR, no limits. Welcome to the new vision of healthcare.