Case Study: Waypoint Centre for Mental Health Care Improves Transitions with SBAR Tool
Waypoint Centre For Mental Health Care is using the electronic SBAR communication tool to positively impact care quality and decrease adverse events during care transitions
A new case study shows that Waypoint Centre For Mental Health Care (Penetanguishene, ON) is using the electronic SBAR communication tool to positively impact care quality and decrease adverse events during care transitions.
After Waypoint went LIVE with MEDITECH and SBAR, using no paper during shift changes across 14 inpatient units, staff soon found the new electronic process took between 10-15 minutes, compared to the 40+ minutes for paper documentation.
MEDITECH’s EHR is now considered a key source of information by the interprofessional team, and physicians rely on it to see a daily snapshot of patient activity. Other positive results from Waypoint’s successful implementation include:
Significant reduction in the length of shift reports
Improved patient satisfaction, since patients no longer have to wait for reports to be completed
Improved clinician satisfaction
“Clinicians, clinical information and IT managers, and other staff agreed MEDITECH had the mental health functional tools, support, and experience required to meet our unique needs,” said Lorraine Smith, Vice President of Corporate Services. “The ability to integrate and support various ministry and healthcare reporting requirements were also factors in the final decision.”
Learn more about how Waypoint improved its care quality, saved time, and reduced the risk of incidents during care transitions by downloading the full case study.