2018 Home Care Optimization Symposium

Atlanta, GA
March 20th - 22nd

Thank you to everyone who attended this year's event. A reminder that the presentations are posted for anyone who would like to take a look back at the symposium.

Thank you to all who joined us at our Home Care headquarters in Atlanta and the Wingate Hotel to learn more about how MEDITECH’s Home Care solution keeps you focused on the patient and not the process. Some highlights from the event included: 

  • Finding out how to optimize your current Home Care solution for more efficient documentation, task management, and reporting
  • Learning how to get the most out of recent Home Care enhancements directly from a client's perspective
  • Hearing about our latest Development efforts, including Private Pay Billing and Hospice Inpatient Improvements, and provide feedback on current projects
  • Networking with your peers and meeting with MEDITECH’s Home Care specialists to explore creative quality improvement strategies.

The presentations are posted for anyone to take a look back at the symposium. 

A customer password may be required to access materials linked from this page.

  • Agenda
  • Clinical Track

     ​Development Direction
    Michael Triggs, Director, Development
    Michael Triggs reflects on the accomplishments of the past year and gives a preview of the future of Home Care Development.

     ​System Development Discussion
    Tony Miller, Manager, Development
    Meet with our Systems Product Owner to hear what’s in their development pipeline and to offer feedback on current and future functionality.

     ​Regulatory Open Discussion No presentation available
    Josh Lamkin, Analyst, Regulatory Compliance, Client Services
    This is an open discussion for sharing your ideas and experiences on major industry topics such as the Value-Based Purchasing pilot, the Home Health Groupings Model proposal, and the HEART Hospice proposal.

     ​Clinical Development Discussion
    Alice Black, Supervisor, Development
    Meet with our Clinical Product Owner to hear what’s in their development pipeline and to offer feedback on current and future functionality.

     ​Conditions of Participation Roundtable Discussion No presentation available
    Pat Stagner, RN, Manager, Client Services
    This open discussion gives attendees an opportunity to address agency changes brought about by the Conditions of Participation updates that went into effect on January 13th. This session will be moderated by a nurse/former agency director and the Clinical Product Owner and provides an opportunity for attendees to discuss in depth the process and functionality requirements for these new regulations.

     ​Performance Management Program (PMP) Development Discussion No presentation available
    Mark Bassett, RN, Lead Software Designer, Client Services
    Stephen King, Manager, Client Services
    Chris Pearson, Senior Supervisor, Training and Education, Client Services

    Meet with our PMP Product Owner to hear what’s in their development pipeline and offer feedback on current and future functionality.

     ​Care Planning 101
    Brock Haiderer, Senior Specialist, Client Services
    Hear about the basics of care planning including, where to begin care planning and delivery, what is involved, how to build and customize protocols, and how to build standing orders/order sets.

     ​Basics of Orders & Ad Hocs
    Melissa Keeley, Senior Specialist, Client Services
    Learn about MEDITECH's best practices for entering and updating orders that affect the schedule. This session is highly recommended for new users, but can be useful for any staff member.

     Improving Documentation Consistency
    Etienne Bertie, Senior Specialist, Client Services
    Join us for a look at the new Required Care Step functionality, including using credentials to manage workflow, required dictionary setup, and its impact on patient charts.

     ​Hospice Care Planning
    Pat Stagner, RN, Manager, Client Services
    Inspired by the book "The Hospice Companion" and the idea of "What Matters Most" for the dying patient, this session will show you how to build merged protocols based on patient symptoms and patient-specific goals for care.

     ​Evolving Clinical Documentation Tools
    Jeff Pereboom, Manager, Client Services
    Alice Black, Supervisor, Product Development
    Nancy Thomas, Senior Project Coordinator, Product Development

    We’ll discuss evolving the tools used with clinical documentation to make the process more efficient. We'd like your feedback on pain points you experience and changes that would make documenting easier.

     ​Using IDT & Case Conference
    Brandi Ruiz, Senior Specialist, Client Services
    Let us walk you through the steps of setting up your IDT/case conference meetings, and show you effective ways to troubleshoot the most common IDT/case conference issues.

     ​More Advanced Nuances of Orders
    Melissa Keeley, Senior Specialist, Client Services
    Review alternative ways of writing orders and discuss the pros and cons of each. We will cover standing orders, order sets, ranged orders, and the impact of dictionary settings.

     ​Hospice Inpatient Enhancements
    Rachael Nead, Training Specialist, Client Services
    Join us as we review the new hospice inpatient task, “Perform Inpatient Care,” and discuss how this task makes recording inpatient care easier for clinicians.

     ​Examining Successful Habits in the Admission Process
    Chris Pearson, Senior Supervisor, Training and Education, Client Services
    In this session we’ll take a new look at the admissions process using the approach described in MEDITECH's Performance Management Plan Admission Process report. Using PMP cohort data, we'll examine our top 10 percent performers in several key areas and reveal lessons learned from those agencies that helped them achieve their results. In addition, we'll take a look at the future of this report as we explore changes and additions that will help provide you more insightful and actionable data.

     

      Close Clinical Track
  • Financial Track

      Development Direction
    Michael Triggs, Director, Development
    Michael Triggs reflects on the accomplishments of the past year and gives a preview of the future of Home Care Development.

     System Development Discussion
    Tony Miller, Manager, Development
    Meet with our Systems Product Owner to hear what’s in their development pipeline and to offer feedback on current and future functionality.

     ​Regulatory Open Discussion No presentation available
    Josh Lamkin, Analyst, Regulatory Compliance
    This is an open discussion for sharing your ideas and experiences on major industry topics such as the Value-Based Purchasing pilot, the Home Health Groupings Model proposal, and the HEART Hospice proposal.

     ​Financial Development Discussion
    Kimberly Makepeace, Supervisor, Development
    Meet with our Financial Product Owner to hear what’s in their development pipeline and to offer feedback on current and future functionality.

     Interoperability Development Discussion
    Kathleen Garcia, Lead Software Designer
    Meet with our Interoperability Product Owner to hear what’s in their development pipeline and to offer feedback on current and future functionality.

     ​Administrative Development Discussion
    Kimberly Makepeace, Supervisor, Product Development
    Meet with our Administrative Product Owner to hear what’s in their development pipeline and to offer feedback on current and future functionality.

     ​Effective Task Management
    Danielle McAllister, Supervisor, Client Services
    Need help managing the tasks on your task list?  In this session, we’ll discuss reports, dictionaries, task display sets, and related items that can help you manage your tasks more efficiently.

     ​Administrative Reporting
    Melody Cochran, Senior Specialist, Client Services
    Description: Learn about the basic Administrative reports available for surveys and office reporting (visits).

     ​Payer Contract Impact
    Katherine Ford, Senior Specialist, Client Services
    Teresa Reddick, Specialist, Client Services

    How do payer contracts, payer verifications, and payer authorizations affect one another? Sign up for this session to learn how these concepts affect the patient’s schedule, task flow, the patient account, and the claim.

     ​Private Pay Billing Improvements
    Kimberly Makepeace, Supervisor, Development
    Shrinking Medicare payments are forcing agencies to discover new ways to generate revenue. Join the Financial Product Owner to discuss future enhancements to the Home Care software, such as pre-payment for services, subscription-based care, and improved patient statements. Come prepared to discuss your agency's innovative care models.

     ​Enhancement Highlights
    Jeffrey Lewellen, Senior Training Specialist
    Rachael Nead, Senior Training Specialist
    Join us for a discussion on the enhancements released during Q1 2018.

     ​Open Discussion and Networking No presentation available
    Alice Black, Supervisor, Development
    Kimberly Makepeace, Supervisor, Development

    Join your peers and MEDITECH’s Clinical and Administrative Development Product Owners for an open discussion about successful processes and those in need of improvement. It’s a great opportunity to network with other attendees and generate ideas to take back to your agency.

     ​Financial Reporting
    Kevin McElhaney, Senior Specialist, Client Services
    We’ll review month-end reporting and demonstrate how to use the Report Wizard to meet those reporting needs that are not available in standard reports.

     ​The Best Functionality You Never Use
    Lucy Tenai, Senior Specialist, Client Services
    We’ll review financial processes to help improve billing efficiency using the electronic eligibility process, supply management, and medication management.

     ​End of Month Reports
    Katherine Ford, Senior Specialist, Client Services
    Interested in learning the optimal way to use Month-End reports? In this session, we’ll discuss how to read and interpret these reports, as well as how to use them in conjunction with the View Closed Fiscal Period/Year task. 

     

      Close Financial Track
  • Advanced Track

      Development Direction
    Michael Triggs, Director, Development
    Michael Triggs reflects on the accomplishments of the past year and gives a preview of the future of Home Care Development.

      System Development Discussion
    Tony Miller, Manager, Development
    Meet with our Systems Product Owner to hear what’s in their development pipeline and to offer feedback on current and future functionality.

     ​Regulatory Open Discussion No presentation available
    Josh Lamkin, Analyst, Regulatory Compliance
    This is an open discussion for sharing your ideas and experiences on major industry topics such as the Value-Based Purchasing pilot, the Home Health Groupings Model proposal, and the HEART Hospice proposal.

     ​Care Planning 102: In Depth
    Brock Haiderer, Senior Specialist, Client Services
    We’ll discuss clinical tasks, dictionaries, and reports that impact 485 generation and care delivery processes. 

     ​Putting the User First: Usability Testing at MEDITECH
    Kimberly Makepeace, Supervisor, Development
    Kelly Taylor, Software Designer, Development

    Learn how MEDITECH is putting the user at the center of development in an effort to create easy-to-use, efficient, and effective software. You will learn about methods used to gather user input and how that input is factored into development.

     ​Field Clinician Troubleshooting
    Etienne Bertie, Senior Specialist, Client Services
    Learn how to resolve issues encountered by field clinicians while using the Solo Home Care application. 

     ​Understanding the 837
    Katherine Ford, Senior Specialist, Client Services
    Need help understanding the 837 claim forms? In this session, you’ll learn how to troubleshoot and best utilize the 837 claim forms. We’ll focus on the X-12 dictionary, edit claim task, and the relationship between a paper form and electronic 837 forms. 

     ​Using Dragon Documentation in Home Care
    Brock Haiderer, Senior Specialist, Client Services
    We’ll demonstrate how to use voice dictation to document within the Home Care software. You’ll have the opportunity to talk to clients currently using or who plan to use voice dictation.

     ​A Client’s Guide to Success Using Recent Enhancements Presentation Coming Soon
    Rena Hebda, RN, MSN, Senior System Analyst, Avera
    Joan Lammers, RN, EMR Manager, Avera@Home

    This session, led by a client expert, will explore the benefits and experiences gained from recent enhancements, including the SBAR template within Case Conference and IDT, and medication reconciliation improvements.

     ​QAPI & Care Process Engineering
    Mark Bassett, Lead Software Designer, Client Services
    The new CoP’s signal the onset of a transformed homecare industry. QAPI regulations direct agencies to analyze data, identify performance opportunities, and monitor for sustained performance. This session will instruct attendees on how to use tools offered through the Performance Management Program and Home Care software to improve clinical performance.

     ​Exploring New Integration Features
    Milt Biliouris, Supervisor, Client Services
    Necole John-Baptiste, Senior Technical Support Specialist, Client Services
    Tapiwa Wakatama, Technical Support Specialist, Client Services

    See the latest integration benefits between your home care and acute facilities, including new enhancements like inbound reports, inbound labs, inbound appointments, and document rejection.

     ​Report Scheduler
    Rachael Nead, Senior Training Specialist, Client Services
    Have you heard about the new functionality for report scheduling? Sign up to learn how to set up and use the new Report Scheduler.

     

      Close Advanced Track