Patient and Consumer Health Portal

A convenient tool to engage the most important member of your care team (the patient!).

Engaging patients is the first step to encouraging healthier lifestyles and preventive care. With MEDITECH’s Patient and Consumer Health Portal, you can help patients take charge of their ongoing health maintenance, with a tool that gives them:

  • Fast, Convenient Appointment Scheduling
  • Time-Saving, Portable Access to Their Records
  • Personalized Health Information and Instructions
  • Improved Communication With Providers
  • Easier Bill Pay and Prescription Renewals.

Fast, Convenient Appointment Scheduling

It takes eight minutes, on average, to schedule an appointment by phone, but only one minute for a patient to schedule the same appointment online. Direct appointment scheduling encourages patients to engage with their care team more readily and easily. With 24/7 access to self-service tools, patients have a direct booking option for organization-defined appointment types. They can also request, review, update, and cancel appointments with ease.

Time-Saving, Portable Access to Their Records

Wherever patients go, their records go with them. Using any device or contemporary browser, they can easily view their own visit histories, medications, allergies, conditions, results, reports, immunizations, and more. Patients also have direct, streamlined access to their MEDITECH portal through the MHealth app.

Personalized Health Information and Instructions

Give patients the resources to make their health a priority — even between provider visits. MEDITECH enables them to review personalized discharge and medication instructions online; access education resources; and view, download, or transmit health summaries to outside providers. Patients also receive prompt reminders of upcoming appointments, overdue preventive care items, and other follow-ups for controlling chronic conditions. Data from monitoring devices and activity trackers is integrated into the portal, so it’s easy for patients to trend their vitals and activity levels over time. Customized patient questionnaires allow patients to share relevant information with their provider prior to the visit, eliminating paper questionnaires and clipboards.

Improved Communication With Providers

Keep patient experience scores high by using technology to strengthen relationships. Secure messaging improves the interaction between providers and patients (as well as their authorized proxies) and enhances both the consumer’s experience and their perception of care — critical elements of MACRA and other quality drivers. The Patient and Consumer Health Portal spans across both inpatient and ambulatory care settings, so patients can manage messages for all of their providers from just one screen.

Easier Bill Pay and Prescription Renewals

With MEDITECH, patients have the option to easily view and pay their statement balances online — a convenience that can improve your collection rates. The portal offers 24/7 online bill pay powered by EVO, one of the most reputable credit card processors in the U.S.

Patients may also submit updates to their demographic information as well as request prescription renewals without having to call their provider during office hours.