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MEDITECH Professional Services

Get predictable, positive outcomes from your Expanse EHR

Your EHR can reach its fullest potential with MEDITECH's Professional Services. We offer a more personalized approach to your Expanse implementation, to maximize your ROI.

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Select from a variety of services to meet your specific needs

Professional Services includes implementation and specialty tracks, provided by resources that know our software inside and out. We want you to have the support you need, exactly where you need it most. Click on our menu of options to determine which services best support your organization's needs.

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Implementation Services: expertise you can count on

Deep-rooted partnerships with our customers is the MEDITECH way. Combine that with our senior-level credentialed staff and better project management of joint activities, and you have the best choice in the industry to implement your EHR.

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Solid Foundation and Collaboration MEDITECH Professional Services (MPS) helps set the stage for decades of value-driven productivity and efficiencies, starting with clearly defined goals and objectives. By sharing our knowledge, we can educate the facility's team to solidify success.

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Industry-Leading Methodology
Access to industry-leading tools and techniques ensures the rightsize implementation to best meet your organization's specific objectives. Leveraging 50 years of implementation experience, our methodology is aligned with industry and PMI standards to secure the highest level of integrity throughout your EHR implementation.

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Top-Notch Professional Services Resources
Our MPS team includes highly-trained staff, as well as clinicians and industry IT leaders who actively use our products. Leveraging decades of MEDITECH experience, combined with transparent implementation standards and innovative software development, creates an unparalleled model for success. Our team knows our products' potential better than anyone — so we can optimize your organization's deployment now and into the future.

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Unparalleled knowledge for optimizing your Expanse EHR

The next new venture in MEDITECH's 50-year journey begins now. Executive Vice President Hoda Sayed-Friel introduces you to Professional Services and explains why it's right for your organization.

"We chose MEDITECH Professional Services for our Expanse Acute/ED and the Expanse Ambulatory implementations. The collaboration with MEDITECH Implementation teams, MEDITECH Professional Services working with our IT team has provided a platform for great project communication for quick issue escalation and problem resolution."

Jackie Rice
Vice President, Chief Information Officer
Frederick Health

"We hired the toolkit experts from MEDITECH's Professional Services team to help us implement the sepsis toolkit. In addition to completing the toolkit build, they taught us how to embed Golden Valley Memorial Healthcare protocols into our workflows, and how to personalize and optimize Expanse to meet our needs. We saw the shift right away: staff started to become more aware of sepsis, and we are already seeing an increase in our core measure compliance. We are now empowered to take the principles we learned and apply them to future quality initiatives."

William Dailey, MD, CMIO
Golden Valley Memorial Healthcare

"Having a self-service approach has allowed users to optimize individual unit needs in a timely manner and has drastically reduced multiple requests of the IT Team for writing custom reports. We plan to continue working with the Professional Service Team for ongoing support and understanding of BCA full functionality. I strongly recommend utilizing MEDITECH's Professional Service Team to any organization under-utilizing BCA as it is aligned strongly to meet needs for reporting and eliminates time spent on manual abstraction and processing."

Sindee Morse MSN, RN
Acute Application Manager
Conway Regional Health System

"At Kalispell Regional Healthcare, we implemented MEDITECH Business and Clinical Analytics to evaluate our status as an organization, through one single source of truth. By aggregating and analyzing clinical, financial and operational data, analytical reports and dashboards inform decision making and help improve outcomes and transparency."

John Tollerson, DO, CMIO
Kalispell Regional Healthcare

"The MEDITECH Professional Services consultant was very helpful in working with us to meet our goals and objectives for provider efficiency and optimized workflows. One particular suggestion was a strategy for follow up provider education, with CME's, and engagement of providers on their preferences in Expanse that included widgets and documentation. This was quite the success. Our follow up education session had 54 registered physician participants with another 5-10 "walk in's.” We had very positive feedback during and after the session from our providers. This was a big help from MEDITECH Professional Services and the MEDITECH Physician, Dr. Yeaman."

Louis B. Harris, MD
Citizens Memorial Hospital

"Frederick Health is a new Expanse implementation site for both acute and ambulatory settings. As the new CMIO for our system, I greatly appreciate the valuable assistance provided by MEDITECH's physician advisory professional services. Our engagement significantly accelerated a steep learning curve. In particular, Dr. Hsu, the MEDITECH physician advisor, was extremely knowledgeable and flexible in tailoring his support to our evolving needs."

Robert Wack, M.D.
Chief Medical Information Officer
Medical Director, Continuum of Care
Frederick Health

"I'm thrilled the discussion has transformed from focusing on how to get the information to how to present and manage the information we're getting."

Jeff Allport
CIO, Vice President
Valley Presbyterian Hospital

"We wanted to do something based on IHE standards and didn't want to rely on complex integration. We quickly selected MEDITECH for their use of formatted data using XDS standards, and within only six weeks we had developed a CDA feed into the shared record. It was really easy to achieve and we now have a rich set of information."

David Reilly
Alder Hey Children's NHS Foundation Trust

Specialty Services: tenure, talent, and tangible results

Use these four tracks together or individually. Each one is led by a MEDITECH Associate Vice President with over 20 years of experience, so you know you're in good hands.

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EHR Toolkits & Quality

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Business & Clinical Analytics

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Physician Advisor Services

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Interoperability

EHR Toolkits & Quality

Achieve clinical and operational excellence with MEDITECH's EHR Excellence Toolkits and quality improvement focused services. Designed using Expanse technology, these comprehensive solutions help you tackle priorities across the continuum of care (e.g. sepsis, CAUTI, hypertension, etc.). Our IHI-certified Specialty Services team of physicians, nurses, project managers, and system experts guides your organization through the toolkit implementation and improvement process, for better quality and health status outcomes.

EHR Excellence Toolkit and Quality Improvement Services include:

  • Experienced and clinically-credentialed MEDITECH consultants
  • Support for designing, building, and validating workflow prototypes associated with the EHR Excellence Toolkits or your own specific quality improvement topic
  • Decision workshops and processes for supporting change management
  • Sophisticated clinical decision support individualized to meet your organization's needs
  • Outcomes measurement in conjunction with a structured approach to quality improvement

Business & Clinical Analytics

Managing big data is critical to the health of your organization as well as your patients. But these initiatives can be resource intensive. MEDITECH's Data Intelligence team — made up of SQL Data engineers, BCA Dashboard developers, and BCA subject matter experts — provides an array of analytics services to support your process improvement initiatives.

Analytics Services include:

  • Personalized and collaborative dataset and dashboard development for any process improvement initiative, departmental requirement, and executive dashboard — ensuring knowledge transfer
  • Tailored on-site or remote BCA training for intermediate and advanced users
  • Data Repository-only engagements for SQL reporting
  • BCA performance monitoring and dashboard optimization program

Physician Advisory Services

Connect with MEDITECH's Physician Advisory Professional Services team and gain expertise in leadership, content development, and workflow design. Our Physician Peak Performance Program is a multi-faceted approach to providing physician leaders, users, and organizations with a peak EHR experience, for optimal mastery and flow.

Our Physician Peak Performance Program:

  • Provides individual physician optimization support that focuses on workflow efficiency and EHR personalization
  • Guides your organization in content optimization and our team assists in building content unique to your organization
  • Includes on-site visits, webinars, and assessments, demonstrating the system's capabilities in the physician's vernacular.

Interoperability

Business drivers, government mandates, and patient safety are just a few of the forces defining your interoperability requirements. Our Interoperability Professional Services team works with your organization to refine your HIE strategy, assess your current state, develop a plan to achieve your goals, and manage your interoperability projects.

Our services support all your interoperability needs, including:

  • Local, state, and federal healthcare information exchanges
  • Interoperability options that eliminate "rip and replace"
  • Regulatory readiness for MU3, TEFCA, the 21st Century Cures Act, etc.
  • Implementing solutions that drive business and improve operational efficiency
  • Enhancing the workflow experience for clinicians and staff
  • CommonWell Health Alliance preparation and management services
  • Enhancing patient engagement through onboarding of 3rd party apps.

Connect with our Professional Services team to get the support you need to expand and optimize your MEDITECH EHR.

Contact Professional Services