Technical Support Specialist, Report Designer (Hybrid)

Customer Support & Training | Massachusetts, US


The Technical Support Specialist, Report Designer at MEDITECH trains and educates customers on our Report Designer tool and assists with various reports for customers. As a member of our Client Services team, your job would involve: 


  • Answering incoming queries from customers

  • Helping new and migration customers during the implementation process to determine what reports are needed for Go-LIVE

  • Performing ongoing education with existing customers via the telephone, in person training or online seminars

  • Ensuring all education follows Best Practices to achieve optimal workflow

  • Helping customers design and create their system

  • Reading and understanding data structures to assist in finding data needed for custom reporting

  • Reviewing how and where data is stored internally within the applications

  • Viewing standard reports and procedures to assist in finding how data is populated or compiled on standard screens throughout the system

  • Reviewing custom code and crash screens to determine issues within custom reports

  • Troubleshooting, researching, and solving software problems and customer issues

  • Taking requests for system enhancements or modifications

  • Explaining new software updates and changes to customers and advising on proper system setup

  • Updating documentation, participating in group projects and training coworkers

  • Organizing, planning, and completing projects efficiently and in accordance with quality standards

  • Assisting with interpreting and providing solutions/compliance to regulatory events

  • Assisting with quality assurance

  • Writing, editing, and updating educational materials to promote MEDITECH’s products, their latest features, and benefits

  • Prioritizing, researching, and recognizing priority event concerns

  • Traveling 10-15% of the time, anywhere within the United States and Canada

What You Should Have
  • Bachelor’s or associate degree with coursework in a computer programming-related field (i.e., Computer Science, Mathematics, Engineering), or background in economics, music theory or equivalent

  • Exceptional written and verbal communication skills

  • Strong technical aptitude

  • Exceptional project management and organizational skills

  • Ability to work independently and as part of a team

  • Ability to multi-task in a fast-paced environment

  • Strong analytical and problem solving skills

  • Ability to foster strong, positive relationships

  • Excellent customer service skills

COVID-19: This position requires that you have received a COVID-19 vaccination unless you have a valid religious, medical, or pregnancy-related accommodation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

This opportunity is available at our following location(s):
  • Canton
  • Fall River
  • Foxborough
  • Westwood
  • Westwood (Lowder Brook)

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