Technical Account Manager

Programming & Development | Massachusetts

Description

At MEDITECH, we are committed to providing our customers with the service and care that they need. As a Technical Account Manager, you will be responsible for resolving customer issues related to performance, printing, or system level failure. This allows the customer to focus on what really matters most - patient care. As a member of our System Technology team, your job would involve:

  • Taking technical direction from staff who investigate issues and design and interpret the outcomes of tests, reports, network traces, performance output, etc.
  • Acting in partnership with staff as an advocate for the customer
  • Interviewing customers for further information
  • Installing and/or coordinating the installation of diagnostic software and/or running tests
  • Reporting evidence of root cause to MEDITECH application programmers, hardware vendors and/or the customer
  • Taking part in conference calls with all stakeholders
  • Coordinating the installation of hot fixes, patches and/or new hardware
  • Documenting the problem, investigation plan, progress and final resolution using our internal tracking system where appropriate
  • Ensuring that all tasks, tests, trials and communication happen in a timely manner so the customer sees progress on a regular basis
  • Working closely with various software application and system software developers at MEDITECH
  • Developing relationships with the technical liaisons amongst MEDITECH's hardware partners
What You Should Have
  • Associate's Degree, Bachelor's Degree or computer course work in computer related fields strongly favored
  • Knowledge in the general functionality of MEDITECH's Electronic Health Record products
  • Strong project management and customer service skills
  • Understanding of the overall architecture of a client/server network, or the vocabulary used to describe one
  • Exceptional written and verbal communication skills
  • Strong analytical and problem solving skills
  • Ability to multi-task in a fast-paced environment
  • Ability to interact with all levels of management (both at MEDITECH and customer sites)
This opportunity is available at our following location(s):
  • Westwood

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