Hardware Evaluation Coordinator (Hybrid)

Cloud Services & Technology | Massachusetts, US

Description

At MEDITECH, we are committed to providing our customers with the service and care they need. The primary role of the Hardware Evaluation Coordinator position is to support our internal efforts for a smooth implementation of our Enterprise Health Record solution. You will also work on vendor relations by providing site specific snapshots. As a member of our Cloud Services & Technology team, your job would involve:

 

  • Methodically generating comprehensive hardware configuration snapshots to be shared with our certified integrators

  • Assuring compliance with the HCP Monitoring Process so that all implementations adhere to the defined timelines  

  • Maintaining databases used by the company to reference the existing infrastructure at our customers’ data centers

  • Maintaining technical templates related to infrastructure architectural design

  • Providing up to date hardware documentation and ongoing support to our vendors in the healthcare field as well as our Sales and Marketing teams

  • Researching hardware/application problems to identify whether an issue is hardware, software or a load balancing issue

  • Engaging with customers to gather more information about specific issues

  • Following up with Client Support teams, Development teams, corporate partners, and customers to verify that changes have been made to infrastructure 

What You Should Have
  • Bachelor's or Associate's degree preferred and/or 2-3 years applicable work or military experience

  • Basic knowledge of system level technologies preferred

  • Familiar with Windows Server and desktop environments as well as other Microsoft applications that are used in an integrated way with MEDITECH software

  • Ability to identify and work with application and system experts from around the company to help remediate hardware issues

  • Flexible approach to problem solving

  • Exceptional written and verbal communication skills

  • Strong analytical skills

  • Ability to multitask in a fast paced environment

  • Organized and thorough documentations skills

  • Exceptional project management and organizational skills

  • Ability to take the initiative to complete tasks with minimal supervision

COVID-19: This position requires that you have received a COVID-19 vaccination unless you have a valid religious, medical, or pregnancy-related accommodation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

 
This opportunity is available at our following location(s):
  • Westwood (Lowder Brook)

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