Financial Client Training Specialist

Customer Support & Training | Massachusetts

Description

As a MEDITECH trainer, your facilitation enables financial professionals to successfully utilize our Electronic Health Record. Your education of small groups of end users gives exposure and direction on how to effectively engage this cost saving tool. As a member of our Client Services & Implementation team, your job would involve:

  • Acting as the primary contact for clients throughout the implementation process
  • Multi-tasking and communicating with staff members across multiple MEDITECH applications
  • Providing customer service and troubleshooting application software issues
  • Working on a team with programmer analysts to resolve any technical issues
  • Working on group projects, interacting with development staff, and mentoring co-workers
  • Processing requests for system enhancements or modifications to our evolving software
  • Designing and maintaining application documentation
  • Updating and maintaining an online project tracking system
  • Traveling 60-75% of the time anywhere within the United States and Canada to conduct new customer training
What You Should Have
  • Preferred experience in any of the following Financial areas:
    • Accounts Payable, Billing/Accounts Receivable, Claims, General Ledger, Human Resources/Payroll, Materials Management, Fixed Assets or Physician Billing
  • Bachelor's degree in a financial area and/or applicable training and education, or customer service experience preferred, and/or related military experience
  • Exceptional written and verbal communication skills
  • Strong interpersonal and presentation skills
  • Ability to work independently and as part of a team
  • Strong organizational skills
This opportunity is available at our following location(s):
  • Canton
  • Framingham
  • Westwood

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