Financial Client Support Specialist

Customer Support & Training | Massachusetts

Description

MEDITECH sits at the intersection of healthcare and technology. In this role, you will use your strong financial background to work with customers to resolve issues in one of our business office applications including Billing/Accounts Payable, Claims, Payroll, Materials Management and more. As a member of our Client Services & Implementation team, your job would involve:

  • Providing support for our Electronic Health Record and work closely with customers, including office and hospital information system staff
  • Troubleshooting, researching, and solving customer software and system problems
  • Acting as the primary contact for clients
  • Answering customer questions
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through letters, fax and email
  • Providing customer education, both internally at MEDITECH and at customer sites
  • Working on a variety of group projects, communicating with development staff
  • Mentoring co-workers
  • Traveling 10-15% of the time, anywhere within the United States and Canada for customer visits
What You Should Have
  • Required experience in any of the following Financial areas:
    • Accounts Payable, Billing/Accounts Receivable, Claims, General Ledger, Human Resources/Payroll, Materials Management, Fixed Assets or Physician Billing
  • Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience, and/or relative military experience
  • Exceptional written and verbal communication skills
  • Exceptional project management and organizational skills
  • Strong interpersonal and presentation skills
  • Ability to work well independently and as part of a team
  • Ability to multi-task in a fast-paced environment
This opportunity is available at our following location(s):
  • Canton
  • Fall River
  • Framingham
  • Westwood

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