Database Client Support Specialist

Customer Support & Training | Massachusetts

Description

Data management is the cornerstone of an Electronic Health Record system. In this role, you will work closely with customers, including hospital information systems staff, data analysts, consultants and C-level executives to solve their issues. This allows the focus to remain on exemplary patient care. As a member of the Client Services team, your job will involve:

  • Troubleshooting, researching, and solving customer software and system problems and database related issues
  • Implementing our Data Repository application for customers
  • Working with Microsoft SQL Server and utilizing Transact SQL
  • Acting as the primary contact for clients
  • Answering customer questions
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through email
  • Providing customer education and training sessions
  • Working on a variety of group projects
  • Communicating with development staff
  • Mentoring co-workers
  • Traveling 10-15% anywhere within the United States and Canada for customer site visits
What You Should Have
  • Bachelor's degree preferred, with special consideration for backgrounds in Information Technology, Management Information Systems, Computer Information Systems, or equivalent training, education, or customer service experience and/or related military experience
  • Required experience or exposure working with personal computers and servers, troubleshooting, researching, and solving software related issues
  • Exceptional written and verbal communication skills
  • Exceptional project management and organizational skills
  • Strong analytical and critical thinking skills
  • Ability to work well independently and as part of a team
  • Strong interpersonal and presentation skills
This opportunity is available at our following location(s):
  • Framingham

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