Database Client Support Specialist

Customer Support & Training | Massachusetts


Data management is the cornerstone of an Electronic Health Record system. In this role, you will work closely with customers, including hospital information systems staff, data analysts, consultants and C-level executives to solve their issues. This allows the focus to remain on exemplary patient care. As a member of the Client Services team, your job will involve:

  • Troubleshooting, researching, and solving customer software and system problems and database related issues
  • Implementing our Data Repository application for customers
  • Working with Microsoft SQL Server and utilizing Transact SQL
  • Acting as the primary contact for clients
  • Answering customer questions
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through email
  • Providing customer education and training sessions
  • Working on a variety of group projects
  • Communicating with development staff
  • Mentoring co-workers
  • Traveling 10-15% anywhere within the United States and Canada for customer site visits
What You Should Have
  • Bachelor's degree preferred, with special consideration for backgrounds in Information Technology, Management Information Systems, Computer Information Systems, or equivalent training, education, or customer service experience and/or related military experience
  • Required experience or exposure working with personal computers and servers, troubleshooting, researching, and solving software related issues
  • Exceptional written and verbal communication skills
  • Exceptional project management and organizational skills
  • Strong analytical and critical thinking skills
  • Ability to work well independently and as part of a team
  • Strong interpersonal and presentation skills
This opportunity is available at our following location(s):
  • Framingham

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