Clinical Client Training Specialist

Customer Support & Training | Massachusetts

Description

As a MEDITECH trainer, your facilitation allows clinicians to successfully utilize the electronic health record. You are the first point of contact to expose users to this life saving tool. As a member of our Client Services & Implementation group, your job would involve:

  • Leading the training and installation of our Electronic Health Record
  • Acting as the primary contact for clients throughout the implementation process
  • Multi-tasking and communicating with staff members across multiple MEDITECH applications
  • Providing customer service and troubleshooting application software issues
  • Working on a team with programmers to resolve any technical issues
  • Interacting with development staff, and mentoring co-workers
  • Processing requests for system enhancements or modifications to our evolving software
  • Designing and maintaining application documentation
  • Updating and maintaining an online project tracking system
  • Traveling 60-75% of the time anywhere within the United States and Canada to conduct new customer training
What You Should Have
  • Required experience in Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health
  • Bachelor's degree and/or applicable training and education, or customer service experience preferred, and/or relative military experience
  • Exceptional written and verbal communication skills
  • Strong interpersonal and presentation skills
This opportunity is available at our following location(s):
  • Canton
  • Framingham
  • Westwood

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