Clinical Client Training Specialist

Customer Support & Training | Massachusetts

Description

As a MEDITECH trainer, your facilitation allows clinicians to successfully utilize the enterprise health record. You are the first point of contact to expose users to this life saving tool. As a member of our Client Services & Implementation group, your job would involve:

  • Leading the training and installation of our Enterprise Health Record
  • Acting as the primary contact for clients throughout the implementation process
  • Multi-tasking and communicating with staff members across multiple MEDITECH applications
  • Providing customer service and troubleshooting application software issues
  • Working on a team with programmers to resolve any technical issues
  • Interacting with development staff, and mentoring co-workers
  • Processing requests for system enhancements or modifications to our evolving software
  • Designing and maintaining application documentation
  • Updating and maintaining an online project tracking system
  • Traveling 60-75% of the time anywhere within the United States and Canada to conduct new customer training
What You Should Have
  • Preferred experience in Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health
  • Bachelor's degree and/or applicable training and education, or customer service experience preferred, and/or relative military experience
  • Exceptional written and verbal communication skills
  • Strong interpersonal and presentation skills

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

This opportunity is available at our following location(s):
  • Canton
  • Framingham
  • Westwood

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