Clinical Client Support Specialist

Customer Support & Training | Minnesota

Description

The largest focus for healthcare professionals is patient care. In this role, you will have the opportunity to assist these individuals with issues relating to the electronic health record - so they can be there for those who need them most.  As a member of our Client Services & Implementation team, your job would involve:

  • Troubleshooting, researching, and solving customer software and system problems
  • Acting as the primary contact for clients
  • Answering customer questions
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through letters, fax and email
  • Providing customer education, both internally at MEDITECH and at customer sites
  • Working on a variety of group projects, communicating with development staff
  • Mentoring co-workers
  • Traveling 10-15% of the time 
What You Should Have
  • Experience in Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required
  • Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
  • Exceptional written and verbal communication skills
  • Exceptional project management and organizational skills
  • Ability to work well independently and as part of a team
  • Ability to multi-task in a fast-paced environment
  • Strong interpersonal and presentation skills
This opportunity is available at our following location(s):
  • Minnetonka

MEDITECH Recruiting Series: Clinical

MEDITECH clinical staff leverage their experience and contribute to our EHR in unique and exciting ways.