Clinical Client Support Specialist

Customer Support & Training | Massachusetts

Description

The focus for healthcare professionals is patient care. As a Clinical Client Support Specialist, you will have the opportunity to assist these individuals with issues relating to the electronic health record - so they can be there for those who need them most.  As a member of our Client Services & Implementation team, your job would involve:

  • Providing support for our Electronic Health Record and work closely with customers including physicians, nurses, pharmacists, technologists, office and hospital information system staff
  • Troubleshooting, researching, and solving customer software and system problems
  • Acting as the primary contact for clients and taking ownership of these accounts
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through letters, fax and email
  • Providing customer education, both internally at MEDITECH and at customer sites
  • Working on a variety of group projects and communicating with development staff
  • Mentoring co-workers
  • Traveling 10-15% of the time anywhere within the United States and Canada
What You Should Have
  • Required experience in Nursing, Pharmacy, Radiology, Physician Office, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health
  • Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience and/or related military experience
  • Exceptional written and verbal communication skills
  • Excellent project management and organizational skills
  • Ability to work well independently and as part of a team
  • Ability to multi-task in a fast-paced environment
  • Strong interpersonal and presentation skills (qualified candidates will be required to conduct a presentation for the hiring management team)
This opportunity is available at our following location(s):
  • Canton
  • Fall River
  • Framingham
  • Westwood

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MEDITECH Recruiting Series: Clinical

MEDITECH clinical staff leverage their experience and contribute to our EHR in unique and exciting ways.