Billing Client Support Specialist

Customer Support & Training | Minnesota

Description

MEDITECH sits at the intersection of healthcare and technology. Here, you can use your strong financial skills to work with customers in an effort to resolve issues within the billing application of our physician practice software. As a member of our Client Services & Implementation team, your job would involve:

  • Providing support for our Electronic Health Record while you work closely with customers including physicians and information systems staff
  • Troubleshooting, researching, and solving customer software and system issues
  • Acting as the primary contact for clients
  • Answering customer questions
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through letters, fax and email
  • Providing customer education, both internally at MEDITECH and at customer sites
  • Working on a variety of group projects, communicating with development staff
  • Mentoring co-workers
  • Traveling 10-15% of the time, anywhere within the United States and Canada for customer visits
What You Should Have
  • Bachelor's or Associate's degree preferred and/or applicable training, education, or customer service experience, and/or relative military experience
  • Experience in a physician practice is preferred, but not required
  • Exceptional written and verbal communication skills
  • Exceptional project management and organizational skills
  • Ability to work well independently and as part of a team
  • Ability to multi-task in a fast-paced environment
  • Strong interpersonal and presentation skills
This opportunity is available at our following location(s):
  • Minnetonka

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