Analyst, Clinical Content

Customer Support & Training | Massachusetts

Description

MEDITECH’s Enterprise Health Record includes a robust set of standard content. The Analyst is responsible for the content design which is developed to follow best practice workflows and support quality and compliance reporting. The Analyst needs to ensure that the content of the software is accurate, flows across the continuum of care and supports application functionality. In addition, the Analyst works directly with our staff physicians, clinicians, customers, Development, Client Services and Marketing teams to research, design, build, test and maintain a library of Standard Content. Standard Content is provided to our customers during the implementation process and customers will receive content updates on a scheduled basis. As a member of our Client Service team, your job would involve:

  • Using your healthcare background to design the content for MEDITECH applications, which includes collecting content (forms, orders, documentation, or education) used to treat or manage patient conditions, interpreting collected content, and designing it in a way which is usable within our products

  • Performing analysis and interpretation of collected content, including review of any content that is copyrighted

  • Comparing collected content to existing standard content

  • Collaborating with existing application teams to adjust existing standard content

  • Creating or editing content to showcase new functionality

  • Maintaining, in conjunction with vendor partners, documentation on content development, past changes, and future changes

  • Working through internal processes to secure authorization of copyrighted forms for use in the MEDITECH software

  • Maintaining and enhancing content by reviewing feedback from customers and performing reviews of content to ensure it is current and accurate

  • Developing internal and external training related to content documentation, implementation guides, style guides, etc

  • Performing usability testing of content in affected routines to ensure it will meet end user needs

  • Staying abreast of the various provider specialist needs, legal and regulatory considerations, and the latest medical trends for best practices and patient standards

  • Maintaining and updating standard content web page

  • Assisting in the collaborate with development team to create detailed content project  designs

  • Obtaining clinician and user feedback on planned features/functions via focus groups and individual facility feedback sessions

  • Working with Business Development on coordinating vendor/partner relationships (e.g. third party content)

  • Assisting in the development of strategic marketing campaigns and messaging

  • Identifying and mitigating risks related to user acceptance

  • Acting as a resource for MEDITECH staff

 
What You Should Have
  • Bachelor's degree in clinical discipline required and/or 2-3 years of applicable clinical work or military experience
  • Experience in any of the following areas: Nursing - Surgical, Med/Surg, NICU, ICU, Pediatric, Ambulatory. Therapy: Occupational Therapy, Physical Therapy, Speech Therapy
  • Self learner
  • Project management experience a plus
  • Excellent verbal and written communication skills
  • Strong attention to detail

  • Thorough documentation skills

  • Strong analytical and problem solving skills

  • Can multi-task in a very fast-paced environment

  • Exceptional organizational and workload management skills

  • Team player, who is also comfortable working independently

  • Deadline-driven

  • Ability to work with all levels of management

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

This opportunity is available at our following location(s):
  • Canton

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