Ambulatory Client Training Specialist - Clinical

Customer Support & Training | Massachusetts, US


As a MEDITECH trainer, your facilitation allows clinicians to successfully utilize our Ambulatory Enterprise Health Record. On a daily basis, you are educating physicians, nurses, and medical assistants on this life saving tool. The training you conduct assists providers in the delivery of exemplary patient care. As a member of our Client Services & Implementation team, your job would involve:

  • Training and installation of our Ambulatory Enterprise Health Record
  • Acting as the primary contact for our physician practice clients throughout the implementation process
  • Learning and implementing MEDITECH's ambulatory software
  • Conducting hands-on training sessions for the clinical staff such as physicians, nurses, and medical assistants
  • Multi-tasking and communication with staff members across MEDITECH's Ambulatory, Acute, Emergency Department, and Home Health applications
  • Providing customer service and troubleshooting application software issues
  • Working in a team with programmer analysts to resolve any technical issues
  • Working on group projects, interacting with development staff, and mentoring co-workers
  • Processing requests for system enhancements or modifications to our evolving software
  • Designing and maintaining application documentation
  • Updating and maintaining an online project tracking system
  • Traveling 60-75% of the time anywhere within the United States and Canada to conduct new customer training
What You Should Have
  • Clinical experience in a physician office or ambulatory practice setting preferred
  • Bachelor's degree and/or applicable training and education, or customer service experience preferred and/or related military experience
  • Exceptional written and verbal communication skills
  • Strong interpersonal and presentation skills
  • Ability to work well independently and as part of a team
  • Strong desire to learn

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

This opportunity is available at our following location(s):
  • Canton

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MEDITECH Recruiting Series: Clinical

MEDITECH clinical staff leverage their experience and contribute to our EHR in unique and exciting ways.