Ambulatory Client Training Specialist - Administrative

Customer Support & Training | Massachusetts


As a MEDITECH ambulatory trainer, you are the first point of contact exposing physician practices to our fully integrated, interoperable Electronic Health Record.  As a member of our Client Services & Implementation group, your job would involve:

  • Training and installation of our Ambulatory Electronic Health Record System
  • Acting as the primary contact for our physician practice clients throughout the implementation process
  • Learning and implementing MEDITECH's new web-based Ambulatory software
  • Conducting hands-on training for administrative staff including front and back office personnel as well as practice administrators
  • Multi-tasking and communicating with staff members across MEDITECH's Ambulatory, Acute, Emergency Department and Home Care applications
  • Providing customer service and troubleshooting application software issues
  • Working on a team with programmer analysts to resolve any technical issues
  • Working on group projects, interacting with development staff and mentoring co-workers
  • Processing requests for system enhancements or modifications to our evolving software
  • Designing and maintaining application documentation
  • Updating and maintaining an online project tracking system
  • Traveling 60-75% of the time anywhere within the United States and Canada to conduct new customer training
What You Should Have
  • Administrative or Billing experience in Physician Office or Ambulatory Practice setting preferred
  • Bachelor's degree and/or applicable training and education or customer service experience preferred, and/or related military experience
  • Exceptional written and verbal communication skills
  • Strong interpersonal and presentation skills
  • Ability to work well independently and as part of a team
  • Strong desire to learn
This opportunity is available at our following location(s):
  • Canton

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