Ambulatory Client Support Specialist - Practice Management

Customer Support & Training | Massachusetts


As a MEDITECH Support Specialist, your facilitation allows administrative and financial professionals to successfully utilize our Ambulatory Electronic Health Record. On a daily basis, you are answering questions on how to best use the system to optimize workflow and efficiency in an Ambulatory environment, troubleshooting customer reported issues with the software, and helping to educate administrative and financial staff on this cost saving tool.  As a member of our Client Services team, your job would involve:

  • Acting as the primary contact for scheduling/registration/billing physician practice clients for support of MEDITECH’s Ambulatory software in a LIVE environment

  • Troubleshooting, researching, and solving software problems and customer issues

  • Taking requests for system enhancements or modifications and advocating those ideas with Development on behalf of the customer

  • Explaining new software updates and changes to customers, and advising on proper system setup

  • Working in a team with programmer analysts to resolve any technical issues

  • Working on group projects, interacting with development staff and mentoring co-workers

  • Processing requests for system enhancements or modifications to our evolving software

  • Designing and maintaining application documentation

  • Performing ongoing education with existing customers via the telephone, online seminars, or optimizations

  • Assisting with interpreting and providing solutions/compliance to regulatory events

  • Assisting with quality assurance

  • Traveling 20-25% of the time anywhere within the United States and Canada in support of these duties
What You Should Have
  • Clinical experience in a Physician Office or Ambulatory Practice setting preferred

  • Bachelor's degree and/or applicable training and education, or customer service experience preferred and/or related military experience

  • Exceptional written and verbal communication skills

  • Strong troubleshooting and problem solving skills; skilled in exercising good initiative, judgement, and decision making

  • Strong interpersonal and presentation skills

  • Ability to work well independently and as part of a team

  • Strong desire to learn
This opportunity is available at our following location(s):
  • Canton

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