Advanced Clinical Client Training Specialist

Customer Support & Training | Massachusetts

Description

As a MEDITECH trainer, you are the first point of contact exposing clinicians to our fully integrated, interoperable Enterprise Health Record. Drawing on your strong clinical experience, you will educate other healthcare professionals on how to best leverage technology in order to care for their patients. As a member of our Client Services & Implementation team, your job would involve:

  • Training and installation of our Enterprise Health Record
  • Participating in workflow analysis and process redesign
  • Acting as the primary contact for clients throughout the implementation process
  • Multi-tasking and communicating with staff members across multiple MEDITECH applications
  • Providing customer service and troubleshooting application software issues
  • Working on a team with programmer analysts to resolve any technical issues
  • Working on group projects, interacting with development staff, and mentoring co-workers
  • Processing requests for system enhancements or modifications to our evolving software
  • Designing and maintaining application documentation
  • Updating and maintaining an online project tracking system
  • Traveling 60-75% of the time, anywhere within the United States and Canada to conduct new customer training
What You Should Have
  • Required experience as an RN or Pharmacist
  • Bachelor's degree and/or applicable training and education, or customer service experience preferred, and/or related military experience
  • Exceptional written and verbal communication skills
  • Strong interpersonal and presentation skills

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

This opportunity is available at our following location(s):
  • Canton
  • Framingham
  • Westwood

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MEDITECH Recruiting Series: Clinical

MEDITECH clinical staff leverage their experience and contribute to our EHR in unique and exciting ways.